What is the Dispute Resolution Service?

The Dispute Resolution Service is offered by Freelancer.com to users who wish to contest the return or release of an existing Milestone Payment^®. This service is offered only for users who have used the Milestone Payment^® System.

If an issue arises wherein you wish to negotiate the return or release of a Milestone Payment^®, you have the option to file a dispute.

In all circumstances, we still encourage users to resolve project issues or disputes between themselves rather than use this service. It is provided only as a last resort should parties be unable to reach an agreement. 

For more information about the Dispute Resolution Service, please click here.