Payments and Billing



How do I deposit money into my account?

 You can deposit funds to your Freelancer.com account using Credit Card, PayPal, Skrill, or Bank Deposit.


Depending on your country or currency, you can also deposit using any of these available payment methods on the site: WebMoney, iDEAL, SOFORT, Giropay, Bancontact, Dotpay, Alipay, UnionPay, and Boleto.


To make a deposit, follow these steps:

  • Log in to your Freelancer.com account.

  • Hover over your balance at the upper right part of your Dashboard

  • Select Deposit Funds

  • Select the payment method you will use for deposit.

  • Select the currency of the funds you wish to deposit. (Currency availability varies based on payment method.)

  • Enter the deposit amount. (Minimum amount in USD is $5)

  • Click the Confirm button.

  • Follow further instructions if provided.

Can I use Bank Deposit (Direct Deposit / Wire Transfer) to deposit funds?

You can deposit funds to your Freelancer.com account through Bank Deposit (Direct Deposit / Wire Transfer). This deposit method lets you deposit directly from your bank account to Freelancer's.


If you deposit funds in your local currency, it is considered a Direct Deposit. If you deposit in a currency different from that of your location, then it is a Wire Transfer


To make a Bank Deposit, follow these steps:

  • Log in to your Freelancer.com account

  • Hover over your balance at the upper right part of your Dashboard.

  • Select Deposit Funds

  • Click More Options.

  • Select Bank Deposit.

  • Choose your country.

  • Enter the deposit amount. (Minimum amount will depend on your currency)

  • Select the currency you wish to deposit funds in. (Note: Not all currencies are available for each payment method.)

  • Click Confirm.


Take note of the bank details of Freelancer.com for when you make the deposit from your local bank. Once you complete the deposit, fill out your deposit details on the form here to help us identify your payment.


Deposited funds will be added to your balance as soon as we receive it in our account. It usually takes 2-5 business days for the funds to appear on your Freelancer.com account using this method.


To know more about Bank Deposit, please click here.

What is the difference between Direct Deposit and Wire Transfer?

Your bank deposit is a Direct Deposit if the funds you are depositing is in your local currency. If it is not, then the bank deposit is considered a Wire Transfer.


There is no deposit fee for Direct Deposit as you will be depositing in the same currency of your country. For Wire Transfer, however, there is a deposit fee of $15 USD or the equivalent of the different currency you will be depositing in. 


To know more, please click here.

Who can opt for Direct Deposit? Is this option available for everyone?

Direct Deposit is currently available only for the following currencies:

  • USD (United States Dollar)

  • INR (Indian Rupee)

  • AUD (Australian Dollar)

  • EUR (Euro)

  • GBP (Great British Pound)

  • SGD (Singapore Dollar)

  • PLN (Polish Zloty)

  • NZD (New Zealand Dollar)

  • PHP (Philippine Peso)

My deposit is not reflecting on my account.

You can directly contact our Support team through the Chat Now! button on this article: Missing Deposits


We recommend for you to read the article first before contacting Support. Also, please take note of your deposit details (amount, date, and time of deposit) for us to be able to assist you more quickly.

How are payments billed to my account?

Any payment or fee charged on your account will be paid using your available account balance. If you do not have enough balance in the currency to be paid, funds will be automatically deducted from your other currency with the highest balance.


If there's insufficient funds from all your balances, the payment will be processed from your verified payment source through its activated billing agreement. If you have none, you can deposit the required funds through the Deposit Funds page.

How do I cancel my PayPal billing agreement?

If you have authorised a PayPal billing agreement, you can cancel the agreement from the Payment & Financials page by clicking X next to your PayPal account listed under the Payment Methods section.

How do I withdraw money from my account?

To withdraw money that you earned from the site, follow these steps:

    • Log in to your Freelancer.com account.

    • Hover over your balance at the upper right part of your Dashboard.

    • Select Withdraw Money.

    • Choose your preferred withdrawal method (some are not available in some countries).

    • Fill out the details of the withdrawal which will be specific to the chosen method.

    • Click Withdraw Funds.


You will receive an email notification for your submitted withdrawal request.


Note: The minimum withdrawal amount is $30 USD and all first withdrawal requests are delayed for 15 days for security reasons.


To know more about withdrawals, please click here.

In what ways can you send me my earnings?

We currently allow earnings to be withdrawn via PayPal, Wire Transfer, Skrill and Freelancer Debit Cards.


We also allow payments to be withdrawn directly to users' bank accounts using Express Withdrawals (this is currently limited to a select number of countries).


To know more about these withdrawal methods, please click here.

When will my withdrawal be processed?

Withdrawals are processed twice a week, as long as the requests are lodged before:

    • 5pm on Sunday, New York time or 7am on Monday, Sydney time - This will be processed on Monday, New York time or Tuesday, Sydney time.

    • 5pm on Wednesday, New York time or 7am on Thursday, Sydney time - This will be processed on Thursday, New York time or Friday, Sydney time.


If you miss either cut-off time, your withdrawal will be processed at the next available opportunity.


When you lodge a withdrawal request, its status is Pending. When it is being processed, its status changes to Processing and you will be notified by email when the payment is sent.


Reminders:

  • First withdrawals take an additional 15 business days before processing for security reasons. Subsequent withdrawals will no longer have this delay. 

  • Do not re-submit a Pending withdrawal request. Instead, contact Support here to ask for assistance.

Is there a cut-off time for submitting a withdrawal?

Yes. Withdrawals are processed twice a week. The cut-off times are:

    • 5pm on Sunday, New York time or 7am on Monday, Sydney time - This will be processed on Monday, New York time or Tuesday, Sydney time.

    • 5pm on Wednesday, New York time or 7am on Thursday, Sydney time - This will be processed on Thursday, New York time or Friday, Sydney time.


For your withdrawal to be processed within those timeframes, please ensure that your withdrawal request is lodged before your preferred cut-off time otherwise, it will be processed at the next available opportunity.

Why is my withdrawal still in the pending status?

A withdrawal request that is Pending is waiting to be processed.

  • Withdrawal requests lodged by 5pm on Sundays EDT (New York), which is 7am on Monday AEST (Sydney), should be processed no later than Tuesday (NY)/ Wednesday (Sydney).

  • Withdrawal requests lodged by 5pm on Wednesday EDT (New York), which is 7am on Thursday AEST (Sydney), should be processed no later than Friday (NY)/ Monday (Sydney).


When a withdrawal request is being processed, its status will change to Processing, and you will be notified by email when the payment is sent.


Do not re-submit a pending withdrawal request. Instead, contact our Chat Support here if you believe your withdrawal has been pending for a long time.


Note: First withdrawals are delayed for 15 business days for security reasons. There will be no delay for subsequent withdrawals.

Why is my withdrawal locked?

A withdrawal is locked when it's status is Processing.

  • Withdrawal requests lodged by 5pm on Sundays EDT (New York), which is 7am on Monday AEST (Sydney), should be processed no later than Tuesday (NY)/ Wednesday (Sydney).

  • Withdrawal requests lodged by 5pm on Wednesday EDT (New York), which is 7am on Thursday AEST (Sydney), should be processed no later than Friday (NY)/ Monday (Sydney).


Once the payment is sent, you will be notified via email. If you think that your withdrawal request has been locked for too long, you can contact our Chat Support here for assistance.

Note: First withdrawals are delayed for 15 business days for security reasons. There will be no delay for subsequent withdrawals.

I'm trying to withdraw using Wire Transfer but I am being redirected to another payment method.

If you are trying to make a withdrawal using Wire Transfer and you are being redirected to another withdrawal method (i.e., PayPal), this means that Freelancer.com does not have the provision to send your money to your country. Please try to use another payment gateway to withdraw your funds.

I entered an incorrect PayPal account when requesting a withdrawal. What should I do?

Please contact Support for assistance and provide the following details:

    • Username

    • Date of withdrawal

    • Incorrect PayPal account given

    • Correct PayPal account email address


To contact Support, just click the Chat Now! button on this link

What is Express Withdrawal?

Express Withdrawal is the fastest method of withdrawing funds from your Freelancer account directly to your bank account (only in selected countries). Depending on how quickly your financial institution processes withdrawals, you can get your money in 2-3* working days with ZERO intermediary fees!


*We recommend contacting your bank or financial institution to find out how quickly withdrawals are processed. Some institutions may take longer than others.


To know more about Express Withdrawals, please click here

Are there any fees to use Express Withdrawal?

There are no withdrawal fees or intermediary fees for Express Withdrawal!

How much can I withdraw through Express Withdrawal?

The minimum withdrawal amount is US$30 (or equivalent in other currencies).


The maximum withdrawal amount is US$10,000 (or equivalent in other currencies).

What countries are applicable for Express Withdrawal?

Express Withdrawal is currently available in Australia, India, New Zealand, Philippines, Poland and the United States of America. More countries will be added as they become available.

Why can't I use Express Withdrawal?

You will be unable to use Express Withdrawal if it is not available in your country. Express Withdrawal is available only in selected countries.


Wire Transfer can be used if Express Withdrawal is unavailable for you. Note that the minimum withdrawal amount for Wire Transfer is $500 USD.

click here to search the FAQ...