User Profile



How do I edit my Profile?

To edit your profile, follow these steps:

  • Log in to your Freelancer.com account.

  • Click your thumbnail profile picture at the upper right corner of your Dashboard.

  • Select Profile.

  • Click Edit Profile on your profile page.

  • Click the pencil icon next to the profile section you want to update.

  • Click Save.


User profiles enable in-page editing, so you can edit all your account information directly from your profile page.


Corporate Profile

The Corporate Profile displays all necessary information about your company. Our Corporate Profile page allows you to add additional information about your corporate account.


Company Name

Come up with a name that has recall and echoes your brand.

What should I use as a company name?

Your corporate account's display name must be an actual company name and not your company's tag line, slogan, mission, or vision (maximum of 25 characters).


Company Tag Line

This summarizes what your business is all about. This short statement will be displayed on your bid card and profile page (maximum of 50 characters).


Company Logo

Make a good first impression to employers by having a logo that’s appropriate for your business. The recommended resolution is 280x280 pixels and the maximum file size is 2MB.


Corporate Profile Description

The profile description of your corporate account should include all essential information related to your company (maximum of 1000 characters).


Corporate Company Featured Review

 Corporate accounts have the option to select their preferred review and have it displayed on their profile page.

You can change the featured review anytime by going to your profile page and clicking "View More Reviews" on the feedback portion of your profile. Choose your preferred review and click the "Feature this Review" button on it. There is currently no limit on changing your featured review.


Corporate Membership Badge

A specified corporate badge corpbadge.png will be added to your corporate profile. This will showcase to future employers that your account is on a business type.  


Cover Picture

Corporate members can add their preferred cover photo without any paid membership plan. The cover picture must be between 1920 and 3840 pixels, with a height of at least 550 pixels.

 

Personal Profile

We’re taking a step further towards more authentic profiles on Freelancer.com. Your personal profile will showcase your true self and build more trust with your clients.


Profile Name

Your display name will now show your personal name. This encourages more employers to build trust, thus giving you the chance to land more projects.


Profile Name Conditions

Your name and initial of your last name will be used instead of your username in public areas, for example the Freelancer directory.

Your full name may only be used privately with users you have a relationship with, for example if the user is in your contact list or you have worked on a project with them.


Profile Logo

Your profile picture should be a high quality profile image of yourself. The recommended resolution is 280x280 pixels and the maximum file size is 2MB.


Professional Headline

This should specify the line of work that you do as a professional freelancer. You can use your work title, the areas of work that you specialize in, or your very own slogan or tagline (maximum of 50 characters).


Profile Summary

The summary should include a brief introduction of yourself, your skills and qualifications, and what you can offer or guarantee to potential clients for projects you’d like to complete.


Cover Picture

You can personalize your profile page by using a cover photo that complements your personal style. This can added only by users who are on a paid membership plan. The cover picture must be between 1920 and 3840 pixels, with a height of at least 550 pixels.

 

Can I change my username?

No. Your username is permanent and cannot be changed. To know more, click here.

Can I change my display name in my Profile?

To build trust among users in the marketplace, the display name is now based on a user's personal name or on a Corporate account's company name. As such, the option to change the display name is unavailable. 

How do I add a Portfolio to my Profile?

Every Freelancer.com user gets their very own personal portfolio. This is where freelancers can showcase their work for employers to view.


To add images, video, audio, and text or code to your portfolio, follow these steps:

  • Log in to your Freelancer.com account.

  • Click your profile picture at the upper right corner of your Dashboard.

  • Select Profile.

  • Click Edit Profile on your profile page.

  • Click + Add Portfolio.

  • To add a cover image to your portfolio, click + Add Item, upload the file, then click Save.

  • To add a work sample to your portfolio, click + Add Portfolio Item, upload the file, then click Save.

  • Once done, click Go back to Profile page.


The acceptable file formats and sizes will be displayed when uploading any item to your portfolio. To know more, click here.

The profile icon on my Profile page is still showing as incomplete. How do I complete my profile?

You can get your 100% profile icon by following these steps:

  • Log in to your Freelancer.com account.

  • Click your profile picture at the upper right corner of your Dashboard page.

  • Select Profile.

  • Click Edit Profile

  • Hover over the camera icon and click it to add a profile picture.

  • Click the pencil icon to add your Professional Headline.

  • Click the pencil icon to add your Profile Summary.

  • Click + Add Portfolio to add at least 2 items to your portfolio.


To complete all sections of your profile page, we recommend updating your Hourly Rate and Resume as well.

How do I close my account?

To close your account, follow these steps:

  • Log in to your Freelancer.com account.

  • Click your profile picture at the top right corner of your Dashboard.

  • Select Settings

  • Select the Account tab.

  • Click Close My Account.

  • Specify your reason for account closure.

  • Click Close my account

 
Please note that closing of accounts is subject to:

  • not having any outstanding listings on the site

  • resolving any outstanding matters (such as a suspension or restriction on your account)

  • paying any outstanding fees owed on the account


To know more, please go to this page. If you have any issues, just go that page and click the Chat Now! button.

Why is my account suspended?

There are several possible reasons for suspending a user's account:

  • Posting contact information or links to contact information, in a project description, a bid or on the message boards. This is the most common reason for project removal and account suspension.

  • Posting invalid or improper content in a project description, a bid, or on the message boards. This may include advertisements and illegal or inappropriate information.

  • Posting a request to exchange funds between accounts without a valid project. Freelancer is not a money transfer service, and any such transactions will be reversed.

  • Creating multiple accounts. Members can only have ONE Freelancer account, which they can use to both hire, and bid for, jobs.

  • Your account balance has been negative for 35 days or more.

  • Violating the Freelancer Terms and Conditions. This may also result in account termination. Please read and understand our Terms and Conditions before using the site.


If you believe your account has been suspended in error, please send an email to support@freelancer.com using your registered email address.

Why is my account closed?

There are several possible reasons for terminating a Freelancer.com account, including:

  • Falsifying your identity or impersonating someone else's identity

  • Incurring legal liabilities (actual or potential)

  • Infringing someone else's intellectual property rights

  • Engaging in fraudulent, immoral or illegal activities, and other similar reasons

  • Violating the Freelancer Terms and Conditions


Please read and understand our
Terms and Conditions before using the site.

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