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How to hire a great freelance Technical Support Specialist
Why hire a freelance tech support worker? Tech support is one of the most utilized forms of customer service offered by companies today. As technology becomes more and more ingrained in our culture, a growing number of companies are choosing to offer technical support for their products, websites and apps.
Tech support campaigns come in all shapes and sizes—high call volumes over a short duration, high volumes over a long period of time, shorter campaigns over several days or weeks, and small, ongoing telemarketing campaigns.
The topic and subject matter of the campaign can vary as well, from highly technical products to basic website and application support just to name a few. When approaching a tech support campaign, it is important to ensure that the proper tech support agents are selected to ensure the maximum impact of tech support activities.
Tech support agents should be knowledgeable of the product and field that they are discussing, as to be capable of intelligently and clearly communicating with the customer contacting the company for tech support. An intelligent, capable agent lends credibility to the organization and the tech support campaign and increases the level of customer satisfaction and brand loyalty that can result from excellent tech support.
That being said, choosing the right online tech support company is absolutely critical to the success of the campaign. Where can these tech support solutions be found?
The answer is Freelancer.com. Freelancer.com has an incredible wealth of freelance tech support workers for hire that are sure to meet your organization’s tech support needs. You will be able to find an independent tech support solution with ease using the plethora of tools available to employers using the Freelancer platform. It’s as easy as posting a public project. Post your project for free. Simply write a detailed description of your telemarketing needs and in no time independent tech support specialists will be flocking to your project, offering competitive bids for their services.
Does your project require a certain set of skills or experience? Not a problem! Use the Freelancer Directory to find the perfect tech support specialist to work your campaign. View his or her public profile and offer to hire them directly from their profile.
With all of the talented tech support agents on the site, it’s completely understandable if you become overwhelmed by the decision you’re about to make. It’s a good problem to have! Fortunately, the Preferred Freelancer Program has identified the site’s top tech support talent and made it directly available to you! By hiring one of Freelancer.com’s talent recruiters, your project will be shared with the best tech support agents on the site.
Just like public projects, these Preferred Freelancers will offer competitive bids along with their proposals on how to make your telemarketing campaigns the very best they can be. Talk with the Preferred Freelancers and your Recruiters about the bids and from there you can make an informed decision on which tech support specialist to proceed with.
Still having trouble deciding? Your Recruiter can even provide their personal recommendation as to which tech support agent to hire! Between your Preferred Freelancer and Recruiter, you’ve got a winning team!
Finding a tech support solution on Freelancer.com is as easy as ever, so what are you waiting for? Kickstart your tech support activities today by finding your next tech support specialist at Freelancer.com.