Zendesk jobs

...only thing I’ve seen that is remotely helpful, and I think this is where you could maybe assist, I have been reading about Using Web API with ASP.NET Web Forms  Zendesk offers those types of capabilities but I cannot see that it can be in a secure portal.  I need help with • Understanding if what I want can be done • What the best website builder / software would be best • How to incorporate the web form capability • You building said capability to a fully functioning webform portal If this is something you could assist with, can you let

...experienced freelancer to help us develop a Zendesk reporting solution. We need someone who has experience in integrating Zendesk into our operations and understands how to leverage the platform to help track the performance of our customer support team. Specifically, we are looking to track multiple metrics such as response time, ticket volume and customer satisfaction. We are also open to either setting up a custom dashboard or integrating a reporting solution with an existing tool, however we would like someone to help us determine the best option for our needs. Lastly, for the successful implementation of the Zendesk reporting solution, our timeline is within the next month. If you have the appropriate skills and experience to help us use Zendesk to rea...

I'm looking for a Freelancer to help me with a knowledge base migration project for my existing business. Our knowledge currently sits in Google Docs, and we're working on auditing in and re-drafting the articles into Zendesk. If you have experience with this type of content writing and migration, please let me know!

WE WOULD LIKE TO HAVE AN EXPERT IN ZENDESK SUITE. ASSIST US TO FINALIZE THE SETTINGS WITH FACEBOOK. WE CURRENTLY ARE AT 90% AND REQUIRE THE LAST FINISHING TOUCHES.

...freelancer who can help me integrate Zendesk and ChatGBT API, as well as develop a custom Zendesk app. Specifically, I need the following: - Integration of Zendesk and ChatGBT API: When a new ticket comes in Zendesk, we need to query ChatGBT and save the translation as internal note. - Custom Zendesk app for outgoing messages and ChatGBT prompts: I need a custom Zendesk app that can help agents translate English to customers language. With efficient functions, like "Translate and reply to customer" - Real time ChatGBT translation in Zendesk Chat to both directions. To english and back to customers language. - Preferred programming languages: We are open to any programming language that is suitable for this integration. - This ...

I am looking for a freelancer to design and customize ZenDesk IT support forms for our company, we are testing ZenDesk as a potential ITSM platform. The primary purpose of the forms/recipes is to collect customer inquiries, incidents, requests, and work orders. Although I have a general idea of the fields and information I want to collect, I am open to suggestions and recommendations. I do not require any specific integrations or automation with the forms, just basic functionality. If the platform leads to production, then there may be more work with automation and macros. Ideal skills and experience for this job include: - Experience with ZenDesk form customization - Strong understanding of customer inquiry, ZenDesk workflow and ITSM platforms - Ability to cr...

We are using free, open source customer support tool called Freescout. This tool is similar to zendesk and we are lacing one option, that is called Customer Reviews import and reply via tool (freescout). Having that in mind, we need Module that would: -connect app via APP ID and Service Account JSON -have option to decide what rating will be imported (from 1 to 5 stars) -have option to include minimum characters added to review -option to import all reviews -option to import reviews in time range (date range) -option to import only reviews without reply to customer (unanswered reviews). On user (agent side): -option to reply to review -option to edit review reply System: -new folder named “Reviews” -all imported reviews goes to that folder -once review is answered, i...

Integrate Zendesk to the Existing PHP website as Support Ticket System : 1. Use existing Logged-in user information to create a new ticket 2. Existing user can manage their tickets. 3.. Escalations to NEXT Level. BONUS for Quick Delivery.

is a third-party platform looking to adopt Zoho One across our business. We are currently considering migrating from Zendesk, which we use only for its knowledge base and ticket support. Our decision to adopt the Zoho One is based on the ability to use its automation features for marketing, but all of the following will be required in a 4 – 6 week initial development cycle. • CRM setup and testing • Bookings setup and testing • Marketing automation setup and testing • Backstage setup and testing • Desk setup and testing, including knowledge base migration from Zendesk - • Flow setup and testing Can you please confirm your interest, experience and availability for the above? Darren

...Respond to customer inquiries and resolve issues in a timely and efficient manner - Manage and resolve customer complaints to ensure customer satisfaction - Collaborate with the rest of the customer support team to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions Requirements: - Native-level German language skills - Experience working with Zendesk and Shopify - Excellent written and verbal communication skills in both German and English - Frustration tolerance, kindness, and agreeability - Ability to work independently and manage multiple priorities - Strong problem-solving skills and attention to detail We offer a competitive hourly rate for this part-time freelance position. If you are passionate about customer serv...

...plan to reduce operational costs for some of our smaller clientele, we are expanding our remote workforce. Position: Entry-Level Customer Service Virtual Assistant Shift: Monday to Saturday, 9:30am to 5:30pm OR 5:30pm to 1:30am (India Standard Time) Responsibilities: - Provide exceptional customer service and technical support via live chat and tickets - Utilize CRM platforms such as Crisp, Zendesk, HubSpot, and Tawk Requirements: - Ability to commit to a long-term engagement - Availability to work 8 hours per day - PC/Laptop with a stable internet connection Compensation: - Initial monthly salary of 25K to 30K INR (or equivalent) depending on your experience, with the potential to increase up to 50K INR as you gain experience and manage new accounts Quarterly assessments to ...

...email, or by LinkedIn inbox messaging, whichever method the appointment setter finds most effective. The telemarketer setter should type and speak good English. It is a bonus if the telemarketer is familiar with capture pages, MailChimp, Constant Contact, or other CRM. Furthermore telemarketer, should be familiar with CRM or sales funnels applications such as: leadpages, Kartra, Samcart, Zendesk, ThriveCart, Landingi, Getresponse, Cartflows or another “free” sales funnel applications. If the project goes as planned, the project will be extended for several months. If you think you'd be a great fit for this project, please apply. Candidates should have experience with data entry and telemarketing....

Need to integrate Asterisk PBX into Zendesk. Using Asterisk AMI and POST API into Zendesk. When a call comes in on a specific ques ticket must be created in Zendesk using caller ID as a requester (if the customer number is not in Zendesk).

My project revolves around developing a design for a Zendesk that focuses on functionality. I have specific ideas in mind when it comes to the design which includes easy navigation as well as an attractive appearance. However, I do not need any additional design elements than just the Zendesk itself. The goal is to come up with a design that is both user-friendly and aesthetically pleasing. I am open to any and all ideas and look forward to hearing the creativity behind the designs!

I am looking to develop a sales funnel from the ground up. This funnel will be used for lead generation, and lead ...maintaining the general operation of the sales funnel weekly, and help to drive the sales funnel customers to our company website and/or capture page. It is a bonus if the appointment setter is familiar with capture pages, MailChimp, Constant Contact, or other CRMS. Furthermore, sales funnel developers should be familiar with “Free” sales funnels applications such as lead pages, Kartra, Samcart, Zendesk, ThriveCart, Landingi, Getresponse, Cartflows, or other free sales funnel applications. If the project goes as planned, the project will be extended for several months. I need this funnel to be custom built with an innovative approach, and I am open to...

We are seeking an experienced Node.js developer to integrate multiple third-party APIs into our existing project. The ideal candidate should have a strong background in server-side development with Node.js and expert-level knowledge of integrating APIs from Quickbooks, Zohobooks, Freshbooks, JIRA, Okta, Microsoft 365, GSuite, Slack, Zoom, Salesforce, Hubspot, Atlassian, Zendesk, GitHub, Semrush, AWS, Adobe Creative Cloud, Figma, and Zoho People.

We are seeking an experienced Node.js developer to integrate multiple third-party APIs into our existing project. The ideal candidate should have a strong background in server-side development with Node.js and expert-level knowledge of integrating APIs from Quickbooks, Zohobooks, Freshbooks, JIRA, Okta, Microsoft 365, GSuite, Slack, Zoom, Salesforce, Hubspot, Atlassian, Zendesk, GitHub, Semrush, AWS, Adobe Creative Cloud, Figma, and Zoho People.

Dear All Our goal is to switch from our gmail account and whatsapp app to zendesk complete solution. We, therefore, aim for a professional to help us correctly set up zendesk and wrike to concentrate on what we have today on gmail and whatsapp. The price is fixed, which means fixed, deadline next 3 4 days. Whoever applies please be sure to be familiar with zendesk, wrike, gmail and whatsapp apps.

We are seeking an experienced Node.js developer to integrate multiple third-party APIs into our existing project. The ideal candidate should have a strong background in server-side development with Node.js and expert-level knowledge of integrating APIs from Quickbooks, Zohobooks, Freshbooks, JIRA, Okta, Microsoft 365, GSuite, Slack, Zoom, Salesforce, Hubspot, Atlassian, Zendesk, GitHub, Semrush, AWS, Adobe Creative Cloud, Figma, and Zoho People.

We have recently moved from Zendesk to Freshworks and we need an experienced consultant that knows the Freshworks suite inside out and can assist us with a fast implementation of the top features we need. We particularly need help with Freshchat and Freddy but also Freshdesk.

Our company is a leading global e-commerce company with branches around the world. We are currently establishing a branch in the Philippines with a focus on customer service and marketing. We offer our team members excellent training and career opportunit...questions from live chat and social media, and making outbound calls for telemarketing. Qualifications for this position include excellent communication skills in written and spoken English, a minimum of one year of experience in phone customer service, the ability to learn quickly and absorb basic product knowledge for consumer products, good communication and interpersonal skills, familiarity with Zendesk, and the ability to work in the US time zone. If applying for the team leader position, team management experience is also...

We want a chatbot that will handle customer messages online. Desired capabilities: Answering questions about doctors, departments, procedures in a controlled manner. We will connect the chatbot with our server to fine-tune new data. Due to sensitivity of the field the bot needs to stay in topic no matter what and only answer questions about our hospital. Asks for a phone number ...handle customer messages online. Desired capabilities: Answering questions about doctors, departments, procedures in a controlled manner. We will connect the chatbot with our server to fine-tune new data. Due to sensitivity of the field the bot needs to stay in topic no matter what and only answer questions about our hospital. Asks for a phone number when needed. We'll integrate the chatbot with zen...

I’m looking to have an automated chatbot using power virtual agent to support my O365 environment to provide my end users self service. My helpdesk ticketing system in ZenDesk. I would like some issues to escalate to the helpdesk and the helpdesk resources would then use the automation portal (pulling the info from the chatbot and ZenDesk) to provide the potential resolutions (using a collection of azure run books, powershell, etc) and input the appropriate variables through a sharepoint form to have run. It should be able to run the appropriate free Microsoft troubleshooters as well I should be able to pull from confluence wikis, available Microsoft resources and sharepoint repositories. Metrics, reporting, and suggestions for new automations should be implementable

We need someone to create a custom Dashboard in Zendesk Explore

...needs some margin. Learn more button should be in white colour or a line out. Our services block is not spreading on my laptop. Our happy client background should be green colour rather than grey. All the buttons are not looking good on the green background and pink overlay. The home button is auto-selected in grey colour, which is not aligned. The chat system has to be for Zendesk if Wix is not providing the CRM so that ticket should be created automatically. About page issue : the background image should be changed. A valuable approach paragraph should be stretched. Product page: in this page our hexerve product should be mentioned Recruitment : On this page, we should paste the content related AI-based staffing Types : Full time...

We are Technology company that provide Manufacturing & Sourcing digital solutions to large corporate clients. I am in search of a video creator to create my company's product demo video. The video should be a combination of our business model, talk about the pain points of our customers / vendors, our solution for it and our actual product recordings also. It must make us look like a globa...the video. This video is for the investor / large corporate audience. The video must make it seem like the Product is ideal for the USA market. I only have 12 days to get this done. Video might be between 4 and 5 mins long. Sample video output I am looking for - (Sample videos are SLACK and ZENDESK)

Hello , we want someone to build a Zendesk private app to display required information from data source to the customer app we need to install on Zendesk.

hi I need support so I can create and update the zendesk ticket from the answer bot

Hello Freelancer I have a Zendesk technology requirement let me know if you are interested so I will share the requirements in chat detail Need Immediate bases

i just need someone to edit the skills section of my resume it will take you 10 minutes at the most i need it to be replaced with the skills below Salesforce, Microsoft Dynamics CRM, Zendesk, SAP Oracle and Oracle Siebel CRM, ICE Slack Genesys Hubspot

Hi I 'm looking for a developer who has experienced with Zendesk I 'm gonna manage my project by using the admin panel of Zendesk Please write "zendesk" as above for your bid Please bid if anyone is interesting Regards

... Single sign-on in Office Add-ins: Third-party authentications: , passport for Google, Twitter, GitHub, LinkedIn, Microsoft Username/email & password authentication: express-jwt Others: - - (we have several domains that share one backend) Backend: Node.js, Frontend: React, Office JavaScript API ---------- Mission ---------- 1. Debug and restore the single sign-on 2. Train me (I'm a full-stack developer too) our SSO and authentication system so that I could undertake light debugging locally (MacOS) and in production 3. We have lots of things to implement

Scope covers integrations to Gmail, outlook, freshdesk, zohodesk, zendesk,, microsoft-teams,slack, hubspot, shopify, Jira, Intercom, Typeform

Scope covers integrations to Gmail, outlook, freshdesk, zohodesk, zendesk,, microsoft-teams,slack, hubspot, shopify, Jira, Intercom, Typeform

Scope covers integrations to Gmail, outlook, freshdesk, zohodesk, zendesk,, microsoft-teams,slack, hubspot, shopify, Jira, Intercom, Typeform

I am moving my company (6 agentes) drom one platform to the other. I need to move all the history on freshdesk to zendesk.

We are looking for an experienced developer to build an integration between GPT-3 and Zendesk. The integration will allow our customer service team to respond automatically to customer tickets using GPT-3. Responsibilities: Understand the capabilities of GPT-3 and learn how to use the OpenAI API Understand the Zendesk API and develop the integration between the two systems Design, build, and test the integration Collaborate with our customer service team to ensure the integration meets their needs Troubleshoot and fix any issues that arise during the development process Requirements: Strong experience with API integration, web development, and server-side programming Experience with HTML, CSS, and JavaScript for web development Experience with PHP and Node.js for server-sid...

I have a possible future project but need to confirm if zendesk + charge desk can do what we want to do. We want the following ability from a chat app - Ticketing - Ability to Charge the user within the chat - Invoice to be created from the charge and receipt sent when the charge is paid - no payment gateway has been selected yet - no CMS has been selected yet

...breakpoints for tablet and mobile experience 6. Develop landing pages atleast 5 Integration 7. Chatbot integration 8. Integrate Search Engine Optimization best practices to increase visibility in popular search engines such as Google, Bing, Yandex, Duckduckgo, 9. Integrate website into WordPress content management system 10. Integrate Google analytics software 11. Integration with Salesforce and Zendesk 12. Mobile friendly for Android and Apple 13. In the end, hosting the new website on our prefered hosting. ...

We're launching a new version of our customer interaction software () and need a content writer to create blogs, landing pages, and social media posts. You MUST have the following experience to be conside...launching a new version of our customer interaction software () and need a content writer to create blogs, landing pages, and social media posts. You MUST have the following experience to be considered. - Good examples of prior blogs - Knowledge of the SaaS market and business model - Past work with software companies - An understanding of the customer service automation space (ZenDesk, Salesforce, FreshDesk, Egain, Verint, and other companies in this space) If you have the ability to also prepare and present product demos that would be a huge plus.

I need a customer service representative for my eCommerce business who can respond to customer emails. The job is 4 hours a day for 5 days a week. Experience in using freshdesk or Zendesk is an asset.

We are launching our Saas product that has the following functionalities: 1. End to End ERP system 2. HR and payroll Management 3. Collaborate with other businesses. 4. Day to Day task and field force management We need a name for this Saas product. Some references are below 1. Workday 2. Freshworks 3. Zendesk 4. Darwinbox 5. Salesforce The name must be short and chachy, also .com domain name must be available for the suggested name.

Hi, we're online electronics accessory retailer, due to the business expanding, we need to find online help desk person to handle the pre-sale and aftersale enquiries from the customers. Tasks to fulfill: replying customer through different ticket platform, such as Zendesk, eBay or Amazon. Response & Answer the customers' enquiry in time. For urgent enquiries, please notify the team in time. Doing online listing product task when required. Please note, this role will be a long-term role, working hour will be around 2-3 hours/per day. $8/per hour will be paid. The applicants needs to be: 1. Good English Writing & reading skills. ...

We are looking for a developer who can pull data from zendesk api. we have a lot of records you need to write script and pull of them

Need an app for Zendesk that will allow us to have all side messages come from a different domain than emails on the main ticket. We have been able to do this by switching the “from” email back and forth manually using the app below but need to be able to automate this to ensure the right email is utilized 100% of the time. Example of what we are trying to achieve without any manual changes is below: All ticket communications come from help @ All side messages come from: legal @

hi I want a quotation for each of the following themes 1- 2 - 3- Themes will be uploaded and utilized in Zendesk help center if you are familiar with Zendesk you will understand my request

We are looking for a developer who is experienced with building Shopify apps to work with zendesk api and open api and build an interface where customer service questions sent to us via email, chat, or text. This will require knowledge of the Shopify API, OpenAI API, and Zendesk. Which will all be connected via api Give details of the apps you have built in shopify

Hello. I’m looking for someone who can train me in Zendesk. I’m trying to create and implement a Zendesk bot and need help. Please submit quotes with your hourly rates. Thank you.

Chat requires public help center to present articles, we need the chat to be able to read and recommend the private articles as well, for logged in users. hyperlinks can't be edited to have custom text - chat can share links but in RAW format only, we need it to be able to send user friendly links as well. Form Forms only recommend articles in the "description" field - we want the form to recommend articles from the subject field as well, so users wont need to fill it all before getting any recommendation. Search bar If no results, recommend a form submission based on the keyword, for example, if the user type " I forgot my password" and there is no article found, system should direct to the user to the IT form in order to submit a ticket. Right now, it redire...

We are looking for a developer who is experienced with building Shopif...apps and is ready to take on a new project. We want to build an application on Shopify that is trained on a language model using OpenAI GPT 3, and can answer customer service questions sent to us via email, chat, or text. This will require knowledge of the Shopify API, OpenAI API, and APIs for support tools such as Zendesk. We will need the application to have webhooks/triggers for events in Shopify/Zendesk, pull data from the model trained using OpenAI, and respond via Zendesk API. It will also need a business facing UI that allows businesses/clients to upload data for training their own model (customer service interactions, knowledge base, FAQs) as well allow for programmed automatic respons...