Computer Support Jobs

Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

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    3 jobs found, pricing in USD

    LAPTOP REPAIR TECHNICIANS NEEDED! Are you great at repairing PC's ‚Äčand laptops? Want to work for one of the world's biggest technology companies? Are you located in or close to Ballarat? If you thrive on taking a customer centric based approach and have experience with hardware repairs for notebooks/laptops and printers, then we want to hear from you! A tech giant through Freelancer.com - the world's largest freelancing marketplace - is looking for Field Hardware Engineer candidates! Some responsibilities may include but are not limited to: - Perform preventative maintenance and repair services on equipment by analysing system problems, troubleshooting, ordering and gathering components and parts, completing installation and performing tests - Replace/Repair t...

    $57 - $57 / hr
    Local NDA
    $57 - $57 / hr
    0 bids

    Dear Freelancer, I am an IT tutor at a practical school, and for my students, I need to create 4 assingments- all IT related. they are very simple and basic is because it is for IT students level 1. I have created a detailed document, so you can have a better understanding of my need. it is a total of 4 pages we need as soon as possible

    $94 (Avg Bid)
    $94 Avg Bid
    49 bids
    Computer monitoring software 2 days left
    VERIFIED

    I have a customer that runs a security operation center which requires employees to be vigilant and always ready to answer security alarms coming in from a centralized software installed on a PC. Often employees do not obey the rules and either sleep, or do other things on the computers while they are supposed to monitor sites and follow security operations in order to prevent theft, injuries and life threatening events. We often have employees work from remote offices and/or homes. We provide them laptops and we would like to have a solution that would allow us to vide the webcam remotely at any time, view/record the desktop and also save keys. This would allow us to monitor the activity and provide access to a supervisor that could monitor multiple employees at once. It is important tha...

    $606 (Avg Bid)
    $606 Avg Bid
    7 bids