Customer Support Jobs

I’m looking for a reliable virtual assistant who can switch comfortably between Spanish and English. Your main focus will be three daily activities: • Gestión de correos electrónicos / Email Management • Atención al cliente / Customer Support (chat, social media, or phone as needed) • Agenda y recordatorios / Calendar & Reminder Handling I’ll grant you access to our shared inboxes and scheduling tools so you can triage messages, draft or send responses, and keep my calendar organized with timely reminders. Clear, polite communication in both languages is essential, and I value proactive updates so I always know what’s pending and what’s resolved. If you already use tools like Gmail filters, Zendesk, Freshdesk, or Goog...

I need help resolving a Google Merchant Center account suspension due to policy violations. The issue is related to misrepresentation of self. Key requirements: - Identify the specific policy violations causing the suspension. - Provide guidance on how to correct any misleading information. - Assist in drafting a compelling appeal to reinstate the account. Ideal skills and experience: - Expertise in Google Merchant Center and its policies. - Proven track record in resolving account suspensions. - Strong communication skills for drafting appeals. - Familiarity with Google's review process.

I need a reliable customer-service professional to take over our live-chat desk and keep the support experience seamless for customers in Los Angeles. Your sole focus will be handling incoming chats, guiding shoppers through the checkout, and accurately entering their orders for our line of physical products. The chat widget is already integrated with our e-commerce platform, so once you sign in you will see real-time inventory, shipping options, and payment status. I will provide a brief on brand voice, SKU catalog, discount rules, and escalation paths before your first shift. Success for me is straightforward: quick, friendly replies, error-free order entries, and clear notes on each interaction so our warehouse can fulfill without delays. At the end of every shift, export the chat ...

I’m looking for a reliable freelancer who can help me handle customer service entirely through online chat while also crafting engaging product copy when needed. What I need you to do • Manage incoming chat inquiries: answer questions, resolve simple issues, and escalate anything complex to me. • Write concise, persuasive product descriptions and short promotional blurbs that match our brand tone. • Keep a clear log of recurring questions so we can build a future FAQ. What will make you stand out • Proven experience in chat-based customer support. • Strong Indonesian writing skills focused on product copywriting. • The ability to switch quickly between helping a customer and polishing a catchy product line. Tools you’ll use We’ll work insi...

Hi! I’m Mary Rose, a reliable and detail-oriented Virtual Administrative Assistant based in the Philippines. I help busy entrepreneurs, small business owners, and professionals stay organized by handling their daily administrative tasks—so they can focus on growing their business. I have hands-on experience in calendar management, email handling, data entry, document preparation, and customer support. I’m highly organized, easy to work with, and committed to delivering accurate and timely support. Here’s how I can support you: Email & inbox management Calendar scheduling & coordination Data entry & file organization Customer support (email, chat, phone) Document formatting & reports Travel coordination & logistics I’m proficient in ...

My international parcel has been sitting somewhere in Delhi for more than 30 days. It travelled with India Post, and despite multiple complaints the trail keeps going cold. I already hold the tracking number, the exact date it was dispatched, and the receiver’s full address; I will pass all of this on the moment we start. What I need now is on-the-ground leg-work. Phone calls alone have gone nowhere, so the job involves visiting the relevant India Post branches or sorting hubs in Delhi, speaking to the staff who actually handle the bags, and pushing the search forward until the parcel is either released for onward delivery or officially declared lost with proof in writing. Deliverables • A brief visit plan (which offices you will check and why) before you set out • Da...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I’m ready to grant exclusive national distribution rights for my B2B software solution and need a proven partner already embedded in the technology sector. You should have an established sales network that reaches decision-makers in medium-to-large enterprises across the country and the operational capacity to manage licensing, onboarding, first-line support, and renewals. What I’m offering • Full, contract-based exclusivity for the territory once performance targets are agreed. • Complete product training, marketing assets, and direct access to our engineering team for complex presales questions. • A tiered margin structure that rewards quarterly growth. What I need from you • Evidence of an existing national reseller or distributor network focuse...

About the Company: Isokorusange We are currently recruiting local Country Representatives to lead the ground operations for , the fastest-growing digital marketplace specifically designed for Rwanda and Burundi. Unlike global platforms that ignore local context, Isokorusange (meaning "The Common Market" in Kinyarwanda/Kirundi) is built by locals, for locals. We are not a global giant; we are a community-focused ecosystem dedicated to digitizing the informal trade sector in East Africa. Our Mission & Vision Our goal is simple: To ensure that whenever a person in Kigali or Bujumbura thinks of selling a phone, a car, or offering a service, the first name that comes to their mind is Isokorusange. We believe trade should be free and accessible to everyone. That is why our platform...

During the next 6–9 months we’ll be working with a Chinese OEM that is adding several key capabilities to its new 4G/5G router line: higher data-throughput paths, richer network-management options, and extra data interfaces such as serial ports and general-purpose I/O. All new code must interoperate with the OEM’s own proprietary protocols, so every build needs to be exercised against their closed, in-house stacks. Our immediate need is rigorous quality-assurance and debugging support throughout the development cycle. Your job is to design and run repeatable tests and make sure we meet customer's objective, and feed concise feedback and bug reports to the factory team. Expect iterative rounds of validation on both bench setups and pre-production hardware. Once the ...

I’m ready to turn a brand-new Zoho account into a fully functioning CRM that streamlines our entire sales cycle. My only goal for Zoho at this stage is CRM management, so every task revolves around perfecting lead management, sales tracking, and customer support inside Zoho CRM. What I need you to do • Design the data model: build the custom fields and tailored layouts that match the way we collect and view information. • Automate the routine: create custom workflows that capture leads, route them to the right owner, trigger follow-ups, update deal stages, and open support tickets when required. • Connect the stack: integrate Zoho CRM with the other tools we already rely on (I’ll share the list and API keys), ensuring data flows cleanly in both directions....

Job Title: Technical Support WordPress Assistant (Hybrid Role) We’re hiring a friendly, outgoing, and reliable team member for a long-term role combining customer support and WordPress admin tasks. This is a career move for someone who wants stability, responsibility, and growth. Support coverage window (must be available within): 15:00–03:00 ICT (Thailand time) $300-325 per month What you’ll do Customer support via live chat + email: fast replies, helpful tone, clean communication Follow playbooks and processes: collect details, solve what you can, escalate correctly WordPress assistant tasks: updates, simple fixes, basic page edits, checking for issues Keep things stable on shift: spot problems early, report clearly, don’t let issues drift End-of-shift up...

Join me in Hyderabad as a full-time telecaller focused purely on customer support. Your day will revolve around answering inbound calls, resolving general service queries, logging each interaction in our CRM, and keeping customers happy with a calm, courteous tone. No sales targets, no technical troubleshooting—just clear, friendly assistance for every caller. The role is office-based, Monday to Saturday, ideal for someone with 0 – 2 years of experience who enjoys speaking with people and can pick up processes quickly. I offer a fixed ₹15,000 monthly salary and on-the-job training, so fresh graduates are welcome. Required languages • English (fluent) • Telugu (fluent) Knowing Hindi is a bonus, but not mandatory. If you can communicate confidently in both req...

I need someone who knows the GST Portal inside out to add a brand-new email address to my registration. At the moment I no longer have access to the email that is on record, so the usual OTP route will not work for me. Here is what I expect: once you log in (I can supply the necessary GSTIN and current credentials), guide the process—or complete it on my behalf if authorisation is required—so the new email becomes the primary contact in the portal. The job is finished when the portal shows the updated email and I receive the confirmation message at the new address. If the task involves generating a DSC request, raising a grievance ticket, or submitting any supporting documents, please include that in your approach before we start so I can prepare what you need.

I need someone to manage customer relations on airtasker. Job includes customer communication, consideration of price, location, ect. and finding assembly manuals of products.

I’m looking for a reliable freelancer who can help me handle customer service entirely through online chat while also crafting engaging product copy when needed. What I need you to do • Manage incoming chat inquiries: answer questions, resolve simple issues, and escalate anything complex to me. • Write concise, persuasive product descriptions and short promotional blurbs that match our brand tone. • Keep a clear log of recurring questions so we can build a future FAQ. What will make you stand out • Proven experience in chat-based customer support. • Strong Indonesian writing skills focused on product copywriting. • The ability to switch quickly between helping a customer and polishing a catchy product line. Tools you’ll use We’ll work insi...

I’m searching for a detail-oriented virtual assistant who can keep my back-office operations running smoothly. Your main focus will be three core areas: • Data management – cleaning, updating, and organizing records so every figure is reliable at a glance. • Data entry – fast, error-free input of new information as it arrives. • Email management – sorting, prioritizing, and flagging messages so my inbox stays under control. I currently work inside Google Sheets and Microsoft Excel, but if you’re more comfortable with another database or spreadsheet platform, I’m flexible as long as the final files remain easy for me to access and filter. Timeliness and accuracy matter most. I expect: 1. Up-to-date spreadsheets delivered on the sc...

I need a proactive virtual assistant who can turn the lists I provide into confirmed, calendar-ready meetings with Malaysian corporate clients interested in our logistics services. Your day will revolve around warming each lead by phone, following up by email, and making sure every name, number, and inbox is correct before you pitch our lead magnet and lock in a time on my calendar. Scope of work • Warm up and qualify the leads I supply. • Verify contact details through both phone calls and emails—every record must be accurate. • Present our lead magnet as the conversation opener. • Secure an appointment that appears in my calendar with all relevant notes. What I’m looking for • Strong communication skills and a friendly, confident phone pre...

We are seeking a reliable customer support rep to handle email and phone support with experience in the telemedicine industry. Responsibilities: - Reply to customer emails quickly and professionally - Take inbound/outbound calls (orders, accounts, general questions) - Escalate complex issues and document all interactions in our system Requirements: - Fluent English (written + spoken) with minimal accent - Customer service experience (remote preferred) - Comfortable with email/CRM tools and phone systems Strong communication, problem-solving, and multitasking

I’m an independent insurance agent and the administrative work is piling up faster than I can service clients. I need a reliable virtual assistant who can take scanned documents and pull the relevant client information into my Less Annoying CRM on an ongoing, part-time basis. Accuracy is critical because these records drive follow-ups, renewals, and compliance. Once the data is in the system I’d like you to shift gears and book discovery or review calls from the fresh entries. I’ll supply the call script, my calendar link, and clear criteria for who should be scheduled. Most contacts respond well to a quick phone call, but if you prefer email or text first I’m flexible as long as the end result is a confirmed appointment in my calendar. Typical workflow • I...

I need someone to manage customer relations on airtasker. Job includes customer communication, consideration of price, location, ect. and finding assembly manuals of products.

I need someone who knows the GST Portal inside out to add a brand-new email address to my registration. At the moment I no longer have access to the email that is on record, so the usual OTP route will not work for me. Here is what I expect: once you log in (I can supply the necessary GSTIN and current credentials), guide the process—or complete it on my behalf if authorisation is required—so the new email becomes the primary contact in the portal. The job is finished when the portal shows the updated email and I receive the confirmation message at the new address. If the task involves generating a DSC request, raising a grievance ticket, or submitting any supporting documents, please include that in your approach before we start so I can prepare what you need.

I run a growing, fast-paced operation and need a remote general virtual assistant who keeps things moving smoothly each day. Your primary responsibility is to ensure communication, files, and schedules are always up-to-date so my partners and clients experience seamless service. Here’s what matters most to me: • Clear, confident English — both in writing and on calls or voice notes. • A neutral or very light accent that allows effortless conversation with our primarily US-based contacts. • Rock-solid reliability: if we agree on a deadline or a standing daily check-in, you are there on time, every time.

I need a dependable virtual assistant who is physically based in California so we can collaborate easily within the Pacific Time Zone. If this sounds like a match, let me know where in California you are located and your current availability. I’m excited to find a long-term partner I can rely on.

Daily chat support keeps our Forex community engaged and informed. Between 10 AM and 10 PM GMT 0, every single day of the month, I need someone logged in and ready to reply within minutes, guide newcomers through the fundamentals of Forex, and clarify how our trading signals and copy-trading features work. When a client’s dashboard freezes or a trade doesn’t execute, you’ll calmly walk them through the fix, drawing on solid technical knowledge—this is the quality I value most in the role. You’ll work remotely with clear scripts, step-by-step processes, and ongoing training, yet still have room to bring your own style to conversations. Good, fluent English and a genuine understanding of trading concepts are essential; prior experience in live chat or customer ...

I already use a registered business phone number on WhatsApp and now want to move beyond the free tier. The goal is to activate a paid WhatsApp Business account, secure the official Meta business verification, and have everything ready to buy message credits and display the green checkmark. Here’s what I expect you to handle: • Complete or guide me through the upgrade process inside Facebook Business Manager, including payment activation and any compliance steps. • Submit the required documents and troubleshoot any issues until the account is fully verified. Once those two items are done and I can send paid messages without restriction, we can discuss setting up automated greetings and away messages in a follow-up phase. Please reach out only if you have direct, re...

I'm now looking for someone who is smart and can record some action songs for preschool kids. No previous experience is required. You can just use your phone camera to record the videos. You only have to act/dance based on the songs we provide. You will get the payments for each video song you record. It's just 3-5 minute long videos and it depends on the song. Please take a look at the example videos: ---------------- ------------------------- ---------------- ------------------------- NOTE: We will provide you with all the reference songs for each videos. Also, you must be in SAREE for more professional looks.

We need to send a letter to Turkey. 1) I'll send you a word file that contains a letter. 2) You print it out, and put it inside an envelop and make sure it's tightly closed. 3) You go to DHL,Aramex,Fedex,,, etc or any other courier that uses TRACKING information AND deliver to the recipient address( To be able to check where is the letter online step by step until it is delivered). 4) You will send it to the address which I'll give you later ( in Istanbul). 5) Give me the tracking number. and this will completes your task. Fees and rewards: Your reward is $100 - one hundred dollars. The fees you will pay at the courier ( DHL,Aramex... etc) will be paid SEPARATELY and will not be deducted from your $100. If you're OLD freelancer member, with ma...

I need a customer-focused professional who can mirror my own calm, courteous style when guiding customers to the information they need. Day-to-day work will involve answering product questions, tracking orders, and smoothing over the occasional complaint so every interaction ends on a positive note. You will: • Respond promptly in clear, friendly English. • Keep concise records of each interaction so I can see trends and recurring issues. • Escalate technical or billing problems you cannot solve yourself, following the procedure I’ll provide. • Send me a short weekly summary of volume handled, common questions, and any recommendations for improvement. To succeed you should already feel comfortable switching between email, chat, or phone as situations demand an...

I need a driven cold-calling pro who can jump on the phone for 3–4 focused hours a day and turn my pre-qualified lead lists into scheduled meetings for our cold-calling service. You will handle the full outreach cycle: dial, pitch, handle objections in English and Hindi when needed, and either close the deal on the spot or lock in a calendar slot with a decision-maker. Here’s how we’ll work together: I supply the fresh data, a concise value-based script, and a simple online tracker. You record call outcomes there in real time so we can see which prospects require follow-up and which ones you’ve already converted. My only metric is performance, so your earnings come in at 6 – 11 % of every sale that lands from the meetings you book. High closers can scale ho...

We are seeking a dedicated virtual assistant with experience in cold calling to reach out to property owners in the USA. Your primary task will be to gauge their intent to sell their properties. The ideal candidate should be persuasive, professional, and capable of handling objections. This role requires excellent communication skills and a proactive approach to effectively engage potential sellers. If you have a passion for real estate and are comfortable making calls, we want to hear from you!

As soon as possible I need a local helper who can make a quick stop at Beckett Grading Services, 2700 Summit Ave #100, Plano TX 75074. Your sole task is to walk into the office, put me on speaker or hand your phone to a staff member, and let me discuss a specific problem directly with them. Once the brief conversation ends, you’re free to leave; the entire visit should take no more than thirty minutes door-to-door. Because the job hinges on reliability and location, only apply if you can reach the address without difficulty and can commit to showing up on time. A working smartphone with a stable connection is essential. Friendly, respectful interaction with the staff is expected. Please mention any past work handling in-person errands, store checks, or similar proxy visits so I kno...

I have located a specific IKEA couch cover that is currently in stock at one of the Québec-based stores, but IKEA will not ship it to Halifax. I already know the exact model number and will share it with you as soon as we start. What I need is simple: You purchase the cover at the Québec store (any branch that has it on the shelf is fine), keep the purchase receipt, pack it securely, and send it to my Halifax, NS address with a trackable carrier. Once shipped, just forward the tracking number and a quick photo of the package so I know everything’s on its way. To make sure we’re both covered, I will reimburse the item cost and shipping immediately after I receive a photo of the receipt. You can add your service fee here on the platform. Deliverables • Cle...

We need to send a letter to Turkey. 1) I'll send you a word file that contains a letter. 2) You print it out, and put it inside an envelop and make sure it's tightly closed. 3) You go to DHL,Aramex,Fedex,,, etc or any other courier that uses TRACKING information AND deliver to the recipient address( To be able to check where is the letter online step by step until it is delivered). 4) You will send it to the address which I'll give you later ( in Istanbul). 5) Give me the tracking number. and this will completes your task. Fees and rewards: Your reward is $100 - one hundred dollars. The fees you will pay at the courier ( DHL,Aramex... etc) will be paid SEPARATELY and will not be deducted from your $100. If you're OLD freelancer member, with ma...

I run an online business that relies on timely, friendly email conversations with customers and clean data inside Pipedrive. I need a Philippines-based virtual assistant who speaks and writes English flawlessly and can move comfortably between a support inbox, Google Sheets, and the CRM. Your day will revolve around three core activities: answering customer questions by email, entering or cleaning data in spreadsheets, and noting every interaction inside our Pipedrive pipeline. When a situation calls for it, you will also pick up the phone to follow up or reassure a customer, so a clear, confident voice in English is essential. Accuracy is vital—every ticket must be tagged, every row in a sheet must match the source document, and each deal in Pipedrive must show the latest status b...

I’m looking for a reliable admin-minded partner who can slide seamlessly between Google Workspace, Microsoft Office 365, and Slack while keeping our shared inbox humming. Day to day, you’ll own the business email: replying to client questions promptly, tagging and filing conversations so nothing gets lost, and maintaining sensible filters and canned replies to trim response times. Beyond the inbox, I’ll lean on you to: • schedule meetings and manage the calendar so clashes disappear • enter new leads, invoices, and notes with accurate, up-to-date records • step in on basic customer support when tickets pop up If you’re proactive with Gmail labels, Outlook rules, Google Sheets, and the usual Docs/Word/Excel touch-ups—and you enjoy spotti...

I need a friendly, patient telecaller who can handle general customer inquiries in Malayalam over the phone. Your primary focus will be to pick up inbound calls (and occasionally return missed ones), listen carefully to each question, provide clear information, and record a brief summary of every interaction in our basic CRM tool. Fluency in Malayalam is essential; if you’re also comfortable switching to English when required, that’s a plus, but Malayalam must remain your main working language with callers. You’ll get a concise knowledge-base and call-flow script before your first shift, and I’m happy to walk through a few mock calls so you feel confident before going live. All calls are customer-support only—no sales pitches, no technical troubleshooting, no...

I’m ready to bring on a reliable virtual assistant who can keep my day running smoothly in both English and conversational Chinese. The core of the role is classic admin work—first point of contact for leads, fact finding, closing of leads and scheduling meetings,—but you’ll also jump into light customer support whenever a client message pops up. English fluency is essential; for Chinese, I only need you to understand and craft short, polite replies or translate quick notes so nothing gets lost in communication. You’ll be working during my local hours (GMT+8). We’ll touch base through WhatsApp throughout the day when there is a need, then you’ll manage your tasks independently. Expect to spend a lot of time inside Google Workspace; if any of thos...

Summary Remote Sales & Pre-Construction Coordinator (Long-Term) Kitchens & Bathrooms Remodeling – New York, USA ABOUT US We are a U.S.-based kitchen and bathroom remodeling company, established in 2008, serving the New York market. We are known for: *High-quality remodeling work *Clear processes and honest communication *5 rate Google reviews *BBB A+ Accreditation We are not a startup and not a short-term operation. We value long-term collaboration, professionalism, and consistency. ABOUT THE ROLE We are looking for an experienced Sales & Pre-Construction Coordinator to join us long-term. This is not a call-center role and not high-pressure sales. This is a consultative sales position focused on understanding clients, educating them properly, qualifying projects, an...

Remote Client Call & Case Support Assistant We are seeking a dependable remote assistant with excellent spoken English and clear enunciation to communicate with clients by phone and help keep their cases moving forward. This role is ideal for someone with a calm, professional phone presence who can guide clients through next steps and ensure required paperwork is completed on time. Responsibilities: Make outbound calls to new and existing clients, speaking slowly, clearly, and with strong English enunciation so clients feel comfortable sharing sensitive information. Accurately record call notes in the CRM and schedule follow-up calls as required. Complete all scheduled follow-up calls on time, including reminders, information collection, and signature coordination. Gather required clie...

Remote Client Call & Case Support Assistant We are seeking a dependable remote assistant with excellent spoken English and clear enunciation to communicate with clients by phone and help keep their cases moving forward. This role is ideal for someone with a calm, professional phone presence who can guide clients through next steps and ensure required paperwork is completed on time. Responsibilities: Make outbound calls to new and existing clients, speaking slowly, clearly, and with strong English enunciation so clients feel comfortable sharing sensitive information. Accurately record call notes in the CRM and schedule follow-up calls as required. Complete all scheduled follow-up calls on time, including reminders, information collection, and signature coordination. Gather required clie...

We’re looking for 20+ freelancers to help with: Screening apartment applications Answering tenant questions. You’re a fit if: - Sharp and fast - Friendly and ambitious - Detail-oriented and reliable - Comfortable working independently The monthly income is about $1000/- to $3000/- Send a short intro with your experience and availability.

I need an online store setup focused on home-decor pieces and need a reliable virtual assistant who can take the shop from blank canvas to fully-functioning storefront, then keep it running smoothly day to day. The first milestone is the setup of the store. From there, you’ll add the initial product range, writing concise, keyword-friendly descriptions and choosing the right categories and tags. Because good visuals sell, light photo editing is part of the role—cropping, background cleanup and consistent sizing before each item goes live. Once the catalog is up, ongoing work will centre on customer support: replying to email or live-chat questions about products, delivery times and returns, always within 24 hours, and keeping track of orders so customers receive timely updat...

I'm now looking for someone who is smart and can record some action songs for preschool kids. No previous experience is required. You can just use your phone camera to record the videos. You only have to act/dance based on the songs we provide. You will get the payments for each video song you record. It's just 3-5 minute long videos and it depends on the song. Please take a look at the example videos: ---------------- ------------------------- ---------------- ------------------------- NOTE: We will provide you with all the reference songs for each videos. Also, you must be in SAREE for more professional looks.

My personal Facebook profile was suddenly disabled for “Violation of community standards.” I never saw a clear warning beforehand and, after submitting the standard appeal forms and identity checks, I’m still locked out. All photos, messages, and linked apps are frozen until the account is re-enabled, so I need an experienced hand to guide this appeal through Meta’s internal channels and get the profile restored. What I need from you: • Review any correspondence I’ve received (screenshots, emails, case numbers) and identify exactly which policy Facebook believes I violated. • Craft a concise, policy-aligned appeal that addresses the violation and demonstrates good-faith compliance. • Handle any follow-up requests from Facebook—for e...

You will become the first point of contact for our customers during core U.S. business hours. Every day you’ll handle questions and issues that arrive through phone, email, live chat, and WhatsApp, guiding each person to a quick, accurate resolution while keeping the tone warm and professional. Fluency in spoken and written English is absolutely essential because most interactions are voice-based. I rely on you to combine excellent communication with sharp problem-solving skills so each caller feels heard, understood, and helped. You’ll be switching between channels frequently, so an organised workflow and the ability to think on your feet are key. Typical shift coverage runs 7 days a week roughly 9 a.m.–5 p.m. Eastern (some flexibility exists for the right candidate). ...

I need a reliable pair of hands to take over two core administrative tasks so I can stay focused on higher-level work. The first task is consistent data entry: information arrives to me in various formats, but I want everything captured accurately in Google Sheets, following the column structure I provide. The second task is daily email management—labeling, archiving, and flagging messages that need my direct attention, then drafting quick replies where appropriate so nothing lingers in the inbox. You’ll work entirely online, and I’ll share access to the Google Workspace we already use. Clear written communication, strong attention to detail, and proven experience with Google Sheets and inbox triage are essential. Deliverables • Up-to-date Google Sheets with zero...

I need someone who can connect my existing Zoho CRM with Twilio so every voice call and SMS we make or receive is automatically captured against the right lead, contact, or deal. Once the two platforms talk to each other, I also want to trigger three key workflows: • real-time lead tracking and assignment the moment a call or text comes in • automated follow-up texts or calls based on predefined rules (for example, if a lead hasn’t replied within 24 hours) • a streamlined path for agents to handle quick customer-support interactions from inside Zoho without switching screens You’ll be responsible for configuring Twilio numbers, setting up the webhooks/API connections, mapping fields in Zoho, and testing end-to-end so every interaction is logged, time-st...

My growing online store is ready to move from ad-hoc replies to a proper customer care workflow. I am looking for someone who can take full ownership of two key areas: • Phone support – answer incoming calls, resolve or triage issues, and log every interaction inside our ticketing tool (Zendesk Talk, Freshdesk, Aircall or a comparable VoIP platform of your choice). A friendly, native-level English tone and clear documentation are essential. • Instagram live-chat enablement – although our primary need is voice, I also want to start handling customer DMs on Instagram in a structured way. You will help connect Instagram messaging to the same help-desk pipeline, set up quick-reply templates, and then manage the chat during business hours. Deliverables 1. Configure the ...

I need a native Spanish speaker from Latin America who can cover both live-chat and phone inquiries with equal dedication. The work is fully remote and spans 48 hours each week, with the first week serving as a paid trial so we can be sure everything runs smoothly. Here’s the workflow you’ll follow: • Greet customers in Spanish, clarify their questions, and resolve issues through our chat console and VoIP line. • Adhere to the simple scripts and step-by-step guidelines I’ll provide. • Keep a concise activity log at the end of each shift so we can track resolved cases and any follow-ups. What I’m looking for: • Native-level Spanish from a Latin American country. • Clear, friendly speaking voice and solid written grammar. • Reli...