BPM swimlanes for Web-based business

Closed Posted 7 years ago Paid on delivery
Closed

Business Process Analyst

RTC seeks an experienced Business Process (BPM) Analyst who will create the system documentation for the subsequent development of an integrated website and web-based service.

Key capabilities:

► SRS - Software Requirements Specifications (Functional/Technical Specs)

► Process Mapping in some form of exportable BPMN (Visio not sufficient)

Visual depictions shall be swim lane diagrams of the "current state" for all core business processes and workflows of an audio transcription firm

RTC will proceed in an on-going series of projects, for which the hired Upwork contractor(s) may be retained.

This project will require two or more contractors to communicate and collaborate among themselves and RTC executives to deliver the specified documentation.

Key Workflows (User / handoff diagrams):

- Prospect nurturing (email marketing, webinars, etc.)

- Business development (personal contact with new and existing accounts)

- Onboarding new customers to the core services

- Client content workflow (file routing, job assignments, tracking, etc.)

- New job orders from repeat customers

- Recruiting, qualifying, testing, onboarding transcriptionists

- Training transcriptionists on the RTC way of work

- Retention campaigns (CRM email marketing workflow)

- Content marketing (development of content and execution of campaign)

Finally, RTC will require that the contractor provide and maintain an updated source data file for the BPMN diagrams.

Business Analysis

Project ID: #10013928

About the project

2 proposals Remote project Active 7 years ago

2 freelancers are bidding on average $44/hour for this job

gregorybair

A proposal has not yet been provided

$47 USD / hour
(223 Reviews)
8.5
funnyhoney

PMP, MBA with over 10 years of experience in business analysis and business planning. Worked as IT Project Manager with reputed US/ UK/ Australian clients. Experienced with creating process flow charts using BPMN tools More

$41 USD / hour
(86 Reviews)
7.0