I have 13 years of experiencein Customer Service and Public Relations assisting in various environments from an office or call center to outdoor events. I was trained at a large Call Center in
Kuala Lumpur and served as a Team Lead for 1 year.I have done customer servicing for countries like Australia,New Zealand,Malaysia and England. I can provide email, ticket and phone support and will do everything I can to delight your customers.
Communication is my passion and I strongly believe in fully comprehending customers needs in order to
achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my
personality and that I consider essential to quality
customer service, such as patience, attentiveness,
clarity, positive attitude, time management, empathy,
calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work for anyone who needs a virtual assistant or customer service assitant globally. I can also speak fluent Malay.
My services include:
Customer service
Call handling
customer support
E-mail handling
Admin support
Information gathering
Managing websites
Managing Social platforms
I can provide you further services depending on your
leads.
Please do not hesitate to call me regarding work.