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Customer Support Representive

$2-8 USD / hour

Closed
Posted over 7 years ago

$2-8 USD / hour

REQUIREMENTS: * Be available for 8 hours between the hours of 8 am EST and 5 pm EST * Be able to fluently write and read in English * Solid grammar and writing ability * Be able to respond to customers within a timely fashion within our SLA (1hr<) * Greet customers warmly and ascertain problem or reason for contact. * Assist with placement of orders, refunds, or exchanges. We use ZenDesk and will provide a training session as well templates for you to use. You should have the initiative to pursue our technology stack. There will be resources allotted to you to catch up to speed with how to handle the Customer Support Representative job. There will be weekly check-up sessions, and we do reserve the option to expand this to daily stand up like check-ups. Tickets will come in daily, it is you're responsibility to respond to them, all activity will be tracked. Please do feel comfortable to reach out with any issues - we prefer to have a comfortable remote work opportunity for you.
Project ID: 11798607

About the project

39 proposals
Remote project
Active 7 yrs ago

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39 freelancers are bidding on average $24 USD/hour for this job
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Hi! Our business is to make yours effective & efficient. We have a sound understanding of our Clients’ operations and corporate goals. As one of the pioneer professionals in the outsourcing/call center industry in the Philippines, we continually bring knowledge and new ideas to them. Forward thinking, resourceful professional, total client satisfaction defines our success. Just a quick introduction, with more than 10 years of experience in Sales, Marketing and Customer Service who understands that the power of a good relationship with customers and clients establishes a successful business and repeat sales. We have been offering Business Process Outsourcing Services to our clients and have built our business on quality services like Customer Service, Chat Support, Outbound sales, Article Writing, Data Entry, Data processing, transcriptionist, Lead Generation, SMM, VAs to name a few. We are highly skilled and smart professionals to deliver your project base on your requirements. English is highly used in my country and we speak good English. I have agents who have more than 7 yrs doing telemarketing, data entry, online research, lead mining, email handling and customer service experiences. We have been working as a team or individual projects for more than 3 years now and we mostly have clients here in Freelancer. We have been practicing good team work, team effort, and integrity that's why we have good reviews (you may check it on the profile page). Cheers, JM
$8 USD in 40 days
5.0 (48 reviews)
8.0
8.0
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Have done telemarketing for about four years now. Selling different products and services. I am also very organized and very professional with a Bachelors in Management from an USA University
$8 USD in 40 days
4.8 (7 reviews)
4.7
4.7
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Hello, I'm very interested to apply for the Customer Support Representative. I'd be available for 8 hours from 8am-5pm EST, fluent in English language having good grammar and writing ability, definitely respond to customer inquiries in a timely manner, friendly to customers, and most of all willingness to assist in customer orders, refunds, and exchanges. I'm a fast-learner, willing to learn new things, and go beyond extra miles to get the job done effectively. I earned Accounting and Master in Business degrees and have very solid understanding of doing an online or e-commerce business, so I definitely understand about Tickets to respond customers' inquiries. I would be very glad if you would give me a chance to prove my worth to your business. Looking forward to hear from you soon. Respectfully, Ruby
$8 USD in 40 days
5.0 (2 reviews)
1.8
1.8
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Hi there. My name is Charlene. I do hope that all is well with you. I am very much interested in this project and hope we can discuss further after having read my proposal. I have been a Freelancer for the past 3+ years handling projects such as Data Entry, Admin and a few areas in Sales and Marketing. Before then, I worked 4 years at a law firm doing the duties of a Receptionist, Office Attendant, Legal Clerk and Personal Assistant. I also did 2 years at a Cable, Internet and Phone company (Comcast) as a Customer Account Executive where I handled billing, technical support, etc. I am competent with the use of Microsoft Office, Open Office and have a current typing speed of seventy (70) words per minute with 100% accuracy. I am a very much reliable and ambitious individual with a positive attitude who works sincerely and has great determination to complete task. I believe that being discreet and pleasant will make me a suitable applicant and trust that I would be a valuable asset to you. My objectives would be to utilize my knowledge, skills and experience in any obstacle that may come my way. CV will be presented upon request. Looking forward to having a chat with you!
$8 USD in 40 days
5.0 (2 reviews)
1.5
1.5
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Greetings!!!, My name is Umesh Joshi, a management professional by profession & I would like to know the details of the project. I have more than 8 years of experience in the field of Data Processing & Data Management I have completed more than 4 such projects within mentioned timeframe which have given to me. I am familiar with CRM where all details of potential clients are captured. I have experience in Adobe Acrobat as well. For more details can be discussed over chat. Pricing can be discussed post detailed discussion of project. I would like to associate with you for this project. Assured excellent services with at most attention!! Thank you for going through my profile
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$3 USD in 40 days
0.0 (0 reviews)
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Hi, I am new to this website but I work as a freelancer on another site and have experience in similar projects. Hope it will not be problem for you that I am new and I will get the chance. Hope to hear from you soon. Best regards, Khrystyna
$6 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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first of all, I can be available online as per the timings you have asked for. I have a passion towards technology , so I can easily adopt myself towards any environment. I am aware of zendesk so a little training will be more than enough. I will put my efforts and smartness in solving the issues as quick as possible to main healthy relationship with the customers. so, I feel myself a better option for this job. expecting a positive response from you soon. thanks
$5 USD in 54 days
0.0 (0 reviews)
0.0
0.0
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Hi I am new to freelancer but have 3 years experience working as administrative assistant in National Health Services in UK. Where I had to work as data entry and processing, typing with Microsoft office and the company software. Recently I also completed a Reception job in Lisbon Portugal. So I can work as customer service or call center operator. If you give me the chance you will want me again for the job. I am committed for the job as I am studying full time abroad now and want to earn some cash to support myself. It would be a help from you to me. I am the one you can trust. Many Thanks Ujjwal
$2 USD in 8 days
0.0 (0 reviews)
0.0
0.0
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I have got a lot of experience and skill to deliver on this project and can work without supervision if required.
$6 USD in 54 days
0.0 (0 reviews)
0.0
0.0
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I have a big team with quality if ur keen contact me
$7 USD in 80 days
0.0 (0 reviews)
0.0
0.0
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Hi I would like to work with you as a customer representative. I have been working as a writer and translator for 4 years now. I had also conducted many interviews of entrepreneurs. I can handle technical questions being an engineer. I think these skills will be helpful in responding to your clients and assisting them in the best possible way.
$6 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear sir have nice day we r call center expert in sales and customer support for our clients. we can get u up to 50 agents with fluent English and excellent sales skills and good payout kindly contact me for more info
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Expert in Providing Customer Support through calls and emails, Have been having with a leading bank in India for credit cards Emails . Hence would be able to work effectively as per the guidelines
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, I m Tahsinul Alam, completed Masters in Software Engineering now working as one of the project manager of Workspace Infotech, software/Outsourcing firm located in Dhaka, Bangladesh. We have 13 different teams to work in different web and desktop technologies + admin related work all over the world. Technology: We have excellent and dedicated Team of software/web developers, designers, data entry or admin support, customer care,accounting. We work on Php & Mysql(any framework) and CMS like drupal, wordpress, Oscommerce, API like paypal integration, wordpress plugin integration and java,jsp , template design. We do online services including online support+ data entry+ SEO + admin support+ Sales representative + accounting to client. We can give u full team or individual (worked directly under u) fixed salary or project basis or hourly support as u want. About your project: We go through your project details & we are confident in doing this whole project in due time. End point: Check the reviews for our previous work & also check for our company portfolio and all other questions may arise. Please send us more specific information as needed ( we need to sit for more details, after that we can give u perfect budget & timeline) So that we can move forward easily. Hope we can do a good business in near future. thanks and waiting for ur response. Thanks Tahsinul Alam Project Manager WorkspaceIT
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I'm a Customer Service Representative for the last 7 years. I have an extensive experience working in a Customer Service Industry. I have proven ability to determined answers and solutions quickly and to handle complaints effectively. My desire to have a position that will give the opportunity to utilize my skills.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I would like to apply on the post. I have worked as a customer service representative for over 3 years. I started with Expedia as a Telesales representative then I worked as a Senior Customer Service Representative for Spirit Airlines. I transfered to At&t Uverse as a Technical Support Representative then the recent company I worked with was Vicidial as an Admin Assistant/Technical Support Rep, Homebased Job.
$4 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Madam/Sir, I am the perfect candidate for providing customer support, because the passion I have for this work is beyond words. I have/am/can: -Available for 8 hours between the hours of 8 am EST and 5 pm EST. -Able to fluently write and read in English. -A solid grammar and writing ability. -Able to respond to customers within a timely fashion within your SLA (1hr<). -Greet customers warmly and ascertain problem or reason for contact. -Assist with placement of orders, refunds, or exchanges. -A great understanding of Zendesk. If would love to hear from you. Kind regards, Juanita Nremoredjo
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I will be an ideal candidate . I'm a very responsible and hard-working individual . Very trusted and works great independently .Would live to work with you. My bid is in a weekly basis . Hope to work with you soon. Thank you for the opportunity
$689 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am interested in this opportunity.P{lease let me know more details on this job. I had some Customer service experince working abroad.
$8 USD in 40 days
0.0 (0 reviews)
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Member since Oct 15, 2016

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