Customer & Technical Support (Macedonia, Skopje ONLY)

We are looking for an amazing Customer Support person to join our team. We don't care much about experience and credentials; we care more about personality and passion. A sense of humour helps a lot too. This role requires you to work approximately 9am - 5pm, Monday to Friday. **** Please note this is an office based role in Macedonia, Skopje. ** Must be available for face to face meeting very soon. WHO WE ARE We are a small, bootstrapped and profitable software company based in the UK. We build a clinical CRM, our CRM makes life easier for clinical professionals by handling appointment scheduling, storing treatment notes and a bunch of other things. HOW WE WORK We work smarter, not harder. We think work/life balance is important. Some of us work remotely in the UK, but not all (we have team members in the UK, MACEDONIA & China). We're keen on hiring the best person available THE JOB You’ll spend your time helping our fantastic customers. You'll also be helping people that are looking to try out our software. Customer support is a huge focus for us, and quite simply, the goal is to do right by our customers. You'll be completely empowered with everything you need to achieve this (most importantly autonomy). If you get the job, things you'll be doing include: - Responding to email enquiries & support requests - Answering phones - Live chatting via our website to customers and potential customers - Answering questions via social media channels - Engaging our community on the forums - Creating help guides - This can all be summed up as "Giving our customers a fantastic experience every time they interact with us". - You won't be boxed in to just these things. If there's something you can do that's useful, we'll welcome any contribution you make in any area. YOU Let’s be clear, you need to be seriously amazing. We are a small team and we want to keep it that way. We will offer you the best job you have ever had with plenty of perks, but we expect you to be super-talented. You will need to be able to work autonomously (we don’t do typical management, in fact you won't have a manager, we expect you to see what needs to be done and just do it). Key skills/attributes you'll need to be successful are: - Friendly personality - Excellent written & spoken English is a MUST - Sense of humour - Great communication skills (written and verbal) - Desire to help people