Answering email enquiries and manage online chat (Ongoing job)

Closed Posted Oct 3, 2014 Paid on delivery
Closed

We are a Children's party and events business - [login to view URL] and take orders primarily through email/webform/chat. You WILL NOT need to handle calls, our local agents will handle that. Our incoming emails/chats are LOW volume.

I need help with the following:

- answering of first level customer enquiry emails within 2-4 hours

- escalate questions to supervisor according to work flow via email/chat

- manning of online chat

Expected number of emails a week - 15 to 30

Expected number of chats a day - 3 to 5

Requirements:

1. You should be: an individual or agency that manages in-bound emails for multiple companies;

2. You, or your agents, must be available from 12pm to 12midnight SINGAPORE time to answer emails and chat

3. You, or your agents, will be given canned script and email templates

4. You, or your agents, must be able to work on weekends

Representatives will be required to:

1. Answer emails using templates based on nature of enquiry within 2 to 4 hours

2. Gather lead information;

3. Answer basic questions about the service based on information I provide you

4. Escalate if there are questions that can't be answered;

5. Place orders via our booking engine if the customer is inclined to order immediately.

6. Our supervisors will be available via Skype for clarifications during those hours as well

Please clarify with your relevant experience, will only award after clarifications.

Call Center Customer Service Customer Support Data Entry Data Processing

Project ID: #6542932

About the project

44 proposals Remote project Active Nov 9, 2014

44 freelancers are bidding on average $6/hour for this job

cybersolutionvw

1. Answer emails using templates based on nature of enquiry within 2 to 4 hours Yes I will Do that If Selected. 2. Gather lead information; Yes Sure 3. Answer basic questions about the service based on information More

$6 SGD / hour
(155 Reviews)
6.5
amirn2011

Hi, I am an experienced office worker with Data Entry, Web Research and Product Uploading experience, as well as maintain confidentiality in sensitive matters and display excellent judgment. I have the ability to a More

$5 SGD / hour
(129 Reviews)
6.5
baruahsamarjit

Hello, I have 8 years of experience with customer support through email, chat and phone. I now run a small bpo with agents trained in soft skills and communication. I can have 1 or more of our talented agents assign More

$3 SGD / hour
(1 Review)
3.9
harendersingh

Hello, I am very much interested to move ahead with this project. With a strong experience of 4+ years working with Customer Support & Virtual Assistant, I have managed to build a broad skill set in this kind of po More

$4 SGD / hour
(12 Reviews)
4.2
AlexandruPuru

Hello, I would like to be considered for this project. I have worked for 3 years as a customer service representative for Electronic Arts. My responsibilities included offering top notch support to customer inquiries v More

$7 SGD / hour
(9 Reviews)
3.5
salvibd

Hi! My name is salvi and I am running a freelancing company with dedicated team members and I would start your service. We are not like others because we have proper plan for back office service. If you have any time t More

$3 SGD / hour
(13 Reviews)
3.3
EVE33

EXPERIENCE, DILIGENCE, INTEGRITY. Hello! This is my motto and my promise to you if I ever have the opportunity to work with you. My online portfolio is available at www.equilibriumcopywriting.com. Thank you for More

$7 SGD / hour
(5 Reviews)
3.0
rudolph1988

I am an experienced Call Center/ Technical Support Agent that worked for Asus and Amazon in a supervisory role providing Telephone, E-mail and Live Chat Support. I understand what you would like to accomplish with More

$5 SGD / hour
(2 Reviews)
1.9
alitariq9691

A proposal has not yet been provided

$3 SGD / hour
(3 Reviews)
1.1
Shawkat2012

Hi there, I am writing this letter to express my intense interest in your project as it matches my qualification and expertise. Please, note that. I am an individual writer from Bangladesh. I have a bachelor of More

$3 SGD / hour
(2 Reviews)
0.9
macmaglaque

Good day! Very interested with your posting. Hope to have a chat with you. skypeid: macmaglaque Thank you, Mac

$4 SGD / hour
(3 Reviews)
0.5
ALLPURPOSE

I am highly competent for such a job. I have been working on different network though I am new on this freelancer. However, I have performed similar tasks or jobs for Cocoac Services and Goagle Inc. for the last six More

$7 SGD / hour
(0 Reviews)
0.0
ADNAYA

SE QUE ESTOY CAPACITADA PARA CUMPLIR CON EL TRABAJO DESCRITO. SOY UNA PERSONA EMPRENDEDORA,CON ESPIRITU EMPRENDESOR, YA HE TRABAJADO EN ESTE TIPO DE TRABAJO

$4 SGD / hour
(0 Reviews)
0.0
archart1987

A proposal has not yet been provided

$7 SGD / hour
(0 Reviews)
0.0
muhammad928

I have free time to do that :D and i need some money and im typing fast and i hope u to choose me :D

$3 SGD / hour
(0 Reviews)
0.0
triaspurwantoro

A proposal has not yet been provided

$3 SGD / hour
(0 Reviews)
0.0
kelsyann

I have no basis for comparing myself with the people who applied as I have no detailed information about their profile. But what I can tell you is about myself and why I deserve the job. Firstly I believe in myself, my More

$3 SGD / hour
(0 Reviews)
0.0
hackergeek53

A proposal has not yet been provided

$10 SGD / hour
(0 Reviews)
0.0
sandeepsingh1987

We have a small team have worked in Indian Data Processing Company from last 1 year for PDF to HTML , CSS conversion using Aptara Project having phases of Tagging,Quality Checking, Proofing, Conversion etc. We are a More

$4 SGD / hour
(0 Reviews)
0.0
Ponnezhil

Hello.. I am an individual and I was into full time support in a full time job. I can be online from noon to midnight(singapore time). Please let me know the details and after a discussion, if we are both satisfied More

$15 SGD / hour
(0 Reviews)
3.1