I need a Help Desk system built.
All features of a standard help desk, to also include:
Design:
-Simple design needed. Nothing fancy. No logo needed, already have it.
Operators/Agents:
-Roles ... assign roles (Departments, etc.)
-Departments... create multiple depts and manage them
-Add common responses (canned responses)
-Add signature at bottom of each staffs response
Admin:
-Need Admin panel
-Manage/Add/Delete (unlimited staff accounts)
-Admin can add/delete/manage all aspects of help desk/tickets
-Can add/delete users & staff
-Need a "Que" of all open tickets in admin dash board
Alerts:
-Alert department staff (via email) when a new ticket to their dept is submitted
-Alert users (via email) when a response to their ticket was made
Ticket Management:
-Each ticket is assigned a unique ticket id #
-Can change status (Open, Close, Waiting for User Response etc)
-Can add private note for other staff to view only
-Each ticket must have time/date stamp
-Have a simple rating/feedback system to rate if the Staffs response was helpful and their problem was solved.. sends via email once closed.
-Sort tickets by Department, Age of ticket (older at top of page)
-Search by user email or ticket #
-Tickets can be routed to a specific department/agent
-Ticket priority (low, medium, high) ... organizes priorities and displays highest first.
-Admin and CSM set priority.
Users:
-Users can sign up, edit/manage account info (email/password/etc)
Sign In:
-Sign in using email and password created by user
-Forgot password feature that emails user password (to email on file)
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***NO PLACEMENT BIDS***
BID THE AMOUNT YOU WILL CHARGE/TIME IT WILL TAKE. Write clean commented code. I will own all rights to code/project. You can not resell/clone the work you do for me (as is. you can reuse code if major changes are made). You can use open source code or code you already have and tailor it to my needs.
Hi
I have read your complete requirements and understood them pretty well. I know exactly, what you need and how it should work.
I will create a comprehensive database at first and get it approved from you prior to actual development. You will get daily status update ( Mon-Fri) and work will be carried out with attention to details.
Please get in touch if above all sounds good.
Regards
Aftab Z
Warm Regards, I am pleased to inform you that your PR matches our expertise who own all the right credentials to execute this job in a very proficient way with a proven track record (more than 97% Completion ratio) which shows our dedication towards satisfactory work, I request you to please initiate the discussion so that I can reach you efficiently, I can schedule an in-person to have better understanding on every minute requirement, final quote and deadline. Ready to share Portfolio on demand.(Committed instant reply) | Regards :Mike Blane | Mumbai
Hi
I have read your project description completely and understood it very well.
I can do this project for you as I am a professional Web Designer and Developer with over than 7 years of experience.
I will be happy to surprise you with the highest quality of my work and friendly communication.
I am always ready to do several changes and tweaks where required.
I will be available here if you want to discuss further details with me.
Please review my clients feedback on my profile page for your 100% satisfaction
Looking forward to our effective cooperation!
Thanks for the consideration!
I read and understand the requirements. I am ready to start on the project ASAP. I will not use any ready made script for the management system but will design my own according to your requirements.
Following are some features of the system:
The management system will be responsive so that it can easily b used from mobile or tablets.
The management system will be user friendly.
The management system will be fully admin controlled. I will also give you user manual of admin panel.
Following are the main modules of admin panel and front end:
User Management
Admin roles management
Ticket management ( open, in process, closed etc.)
Report management
CMS management
Social media management If required.
Email management.( can update all the texts on every actionable emails like ticket received reply send etc.)
New ticket alert system
Admin user management system ( in this sub admin can update their accounts add signature )
Looking forward,
Thanks
Hello,
We are a team of professionals. We design and develop websites, logos, banners, business cards and do others designing jobs.
We will try to satisfy your needs within the given time period. Please chat for further discussion of the project.
Regards,
Jay