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CUSTOMER DELIGHT AGENT

$250-750 USD

Closed
Posted almost 8 years ago

$250-750 USD

Paid on delivery
Responsibilities 1. Conduct regular calls with the clients to provide assistance and check the struggles encountered in the program 2. Produce accurate reports that will serve as the team’s reference in addressing the client’s issues and keeping track of his or her progress 3. Maintain/ upload customer call records for team’s reference and training Key Strengths 1. With great phone etiquette 2. Excellent and clear communication skills in both writing and speaking 3. Exceptional attention to detail. 4. Maintaining self-control and the ability to handle unexpected situations/ surprises/ criticisms. 5. Nurturing, empathic and with “calming” presence. Able to understand the underlying issues and be able to relate to how the customers are feeling in order to help replace negative emotions with more positive ones 6. Organized and key team player 7. Comfortable in dealing with clients of various ages and nationalities 8. Willing to learn and open to personal and professional growth
Project ID: 10840566

About the project

19 proposals
Remote project
Active 8 yrs ago

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19 freelancers are bidding on average $599 USD for this job
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Hi! Our business is to make yours effective and efficient. We have a sound understanding of our Clients’ operations and corporate goals. As one of the pioneer professionals in the call center industry in the Philippines, we continually bring knowledge and new ideas to them. Forward thinking, resourceful professional, Total client satisfaction defines our success. Just a quick introduction, with more than 10 years of experience in Sales, Marketing and Customer Service who understands that the power of a good relationship with customers and clients establishes a successful business and repeat sales. We have been offering Business Process Outsourcing Services to our clients and have built our business on quality services like Customer Service, Chat Support, English online Teacher, Outbound sales, Article Writing, Blog, Data Entry, Data processing, transcriptionist, Lead Generation, Social Media Marketer, VAs to name a few. We are a highly skilled, and smart professionals to deliver your project base on your requirements. English is highly used in my country and we speak good English. I also have agents who have more than 5 years telemarketing, data entry, online research, lead mining, email handling and customer service experiences. We have been working as a team or individual projects for more than 3 years now. We have been practicing good team work, team effort, and integrity. Please do let me know if you have further questions. Cheers, JM
$611 USD in 10 days
4.9 (41 reviews)
7.8
7.8
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************************Only White Hat SEO Service*********************** Hello Sir/Madam, SEO is best process of affecting visibility of website in All Major Search Engine ( Google, Yahoo, Bing...) and natural results & Traffic for long time. We provide only*****WHITE HAT METHOD*****.We provide only quality work and guarantee to improve your keywords within 3-4 month. As all know SEO is an ongoing process and it takes time. We can prove that within a month. Ranking website at Google is important factor to get business to next level. We have a great and knowledgeable team for SEO and based in India .The SEO will include doing in-depth keyword research to find the best Keywords to target for your business. Our activities are :- (A) On page (B) Off page. Report - Weekly Report on every Saturday. If you don't know what is SEO please chat with us we will give you good suggestion. Why we are best? ü Up to date Knowledge of latest Google updation and following all Google guideline. ü Client Satisfaction is our first priority. ü We are looking for a long term relation . ü 100% safe work from Latest Google updates. ü Focus on increase business. ü Create all back links manually with relevancy. Kind Regard's Khushi
$250 USD in 30 days
4.8 (77 reviews)
6.3
6.3
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Hello, hope you are doing well, I am here with good past experience of working on similar kind of projects. I have good communication skill and I am proficient in handling customer support. I have good expertise in handling customer support and service tasks. I will not find any challenges to handle the task with 100% accuracy. I am hard working and efficient worker. Let's discuss to proceed further. Waiting for your prompt response. Thanks & Regards, Hiren.
$277 USD in 5 days
5.0 (7 reviews)
2.8
2.8
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Please take a minute to have a phone call with me and I'm sure you will know that you have found the perfect candidate! The job description fits me perfectly! I have been a customer service agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native American’s accent is easy. Besides, I have experience in various processes both technical and non-technical. In terms of technical experience, it is Tier 3 ATT ConnecTech support. This is a level of support nobody in technical backgrounds provides these days. Besides that, notably I have also worked with sales processes. In both of these ATT processes, I have been a process trainer and a voice and accent trainer. With the best agent and trainer awards, I have also gone through two different training certification programs, which means I'm the best at what I do - Customer Service!!
$722 USD in 10 days
5.0 (3 reviews)
2.4
2.4
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Dear Project Poster, I have 5 years of experience. I am looking for projects. Let me give an opportunity to work
$750 USD in 22 days
4.6 (2 reviews)
2.6
2.6
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Hi, I have perfect English grammar with good phone and writing skills. I have job experience of 40 hours/week with an IT company for more than 4 years. There I was responsible for customer support. I have to solve computer related problems, which gave me excellent customer handling skills. I have 3 years of experience in chat and email handling as well of US customers. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. Regards Ehtiram
$666 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello, I'm an online marketing specialist and lead consultant with extensive in-field customer service experience. I have handled clients with 200 separate accounts in the medical sector providing information and giving advice to employees on the various benefits offered by their company including: pensions, retirement savings plans and medical benefits among other incentives. I harbor a very relaxing and nurturing presence naturally and am very comfortable with communication via the telephone. I can provide detailed reports on each client's progress and experience with your program on a as needed basis. I possess exceptional grammatical skills and English is my native language. If you have any further questions or would like to discuss the project more in detail, please feel free to send me a message! Thank you, Jarrius R
$555 USD in 60 days
5.0 (1 review)
0.0
0.0
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Hello there, I am a bilingual speaker of English and Arabic, willing to start working right away. looking forward to working with you. Islam
$833 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello, I have worked with customers worldwide. I have also lived in other countries for my other technical assignments, which helps me with the cultural angle while dealing with the customers. Please listen to my audio portfolio, in my profile. We could discuss more if you need any more specifics. Regards, Yogesh
$677 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am writing to you regarding this job opportunity because my profile is best suited for your requirement. I have more than 2.5 yrs of experience as a Customer Support Executive and have previously worked with 'BT" (British Telecom) for UK customers and also with 'iYogi' process for US customers. My work was mostly related to support US, UK, AUS and Canadian customers regarding their issues related to computer/laptop, troubleshooting blue/black screen errors, windows OS installations remotely, network printer setup, wifi connectivity issues, internet connectivity issues, virus removal and installing antivirus softwares, upselling support packages and software products etc. I am completely dedicated towards my work and love to satisfy my customers/clients. Look forward for an interview so that we can discuss more about the job role. Kind Regards, Kamal
$250 USD in 26 days
0.0 (0 reviews)
0.0
0.0
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Good Day to you! My name is Ms. Lena. I have many years as an administrative assistant to an high school principal with 80 teachers. I have also owned my own business, and worked as a telephone answering service operator manager. I believe that I have more than the skills that this position will need. please contact me at 2229-289-7408
$666 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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I have been in the call center industry for 9 years and I've worked in the Philippines and Singapore for US-based multinational companies like Dell and Singapore. I also know the importance of being able to provide accurate reports and creating and giving presentations to the team along with the leadership team. Because of my extensive call center background, I have learned to adapt quickly to the customer and the company. I understand that each customer is unique; thus, requires unique handling. My previous role as an Order Entry Specialist also developed me to be detail-oriented and able to multitask and prioritise tasks even when under pressure. I believe I am also calm under pressure especially when dealing with irate customers. I can work well independently and with a team, too. I understand communication is key to building great teamwork. I am also interested with cultural diversity and I enjoy it. I have worked in Singapore for 5 years so I understand how to respect other races and cultures.
$833 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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I've been a customer service agent for 7 years. I've underwent British, American and Australian accents. Notably, I've worked for companies like Lycamobile(Australia, UK), Telstra(Australia), AT&T (USA) in technical and non-technical projects. I've handled sales, technical, non-technical, quality checking, and multiple other streams in this field. Won the best team player and employee awards for 3 years consecutively and was selected as a Subject Matter Expert and then a Trainer. I've trained about 300 candidates so far in multiple projects and they are still the best performing customer service agents on the company. I love customer service and talking with people. I can be the best fit for the job proving to be reliable, efficient and fast at what I do. I'm also proficient in Microsoft Office Tools if that is required. I've worked in EST, and CST time zones and very flexible with shifts. Hope my experience will assist high in the requirement
$600 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$800 USD in 10 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of INDONESIA
Jakarta, Indonesia
4.7
15
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Member since Jan 19, 2012

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