We are an IT services company looking to design our own web app CRM. ? Thiis CRM will have multiple parts.
1.) Client information (address, phone number, main contact
2.) Additional contacts?
3) Configuration information ( We will store the clients information here. ? Like password to different things, IP address and things like that
4.)? Help desk? ticketing ? We want the ability to have the system accept? help desk? tickets and be able to bill time against the ticket. ?
5.) Reporting based on time ? How much time each client used, which user posted the most time to the tickts
6.) User timesheets for the helpdesk tickets and other issues.