Webstore Administration

Incartek Gadget Webstore Administration Programme Statement of Requirements Background Incartek (Ink Cartridge Technologies Ltd) is my company, with a background in the development and distribution of ink cartridges. Since 2005, when my business with the Chinese ceased, it operated a number of websites selling photographic paper, software, albums etc. This was quite successful and I sold the business in 2011, and retired. I guess I have become restless, and need a new challenge. However in setting up something new my aim is to do as little as possible myself, and to outsource both the development and operations of the business. Objective • Passive income from the sale of gadgets along the lines of Pro-Idee. • Target customers – 45-75 age group, 60% male, ABC1 socio group. • Totally automated – customer order, payment, fulfilment. Product Range Flagship Products • About 12-20 products • Appeal to target customers • Gadgets with good USP’s • Not too widely distributed • Good margins - 40%+ • Favourable personal relationship with suppliers • Dropship • £45-£250 • Upsell potential Catalogue Products • 500+ products • Mass market • Full lines from Dropship sources • Must be complementary to flagship Business Statistics • 3000 customers • 1000 products • 50 suppliers • 70 flagship product orders per week • 400 flagship product orders per week Website Status We have purchased a package from onlinewebtraders.com. This is a comprehensive offering comprising: • Webshop hosting inc email etc • Templates (for gadets) • Products • Infrastructure We are not wedded to this. If a developer has something better (for the UK market) then we would be willing to change. Website Development Programme We have issued a statement of requirements for developing our webshop. Proposals are awaited, and it is planned to make a decision as to our proposed partner by 7 May 2014. Our target go-live date is 1 July 2014. • 1/10/14 Website Administration Programme We are looking for a partner to administer our web business. This will include - Ensuring orders are processed correctly and efficiently - Handling customer queries - Handling returns - Placing orders on suppliers for fulfilment - Following up with suppliers if there are problems - Ensuring timely, and efficient delivery to customers (using the suppiers’ fulfilment services) - Ensuring that all payments are received and processed - Ensuring that suppliers are paid - Reports to Incartek Management My estimate of this workload is 15 hours per week. Selection Criteria • Perceived ability to meet requirements • Track record • Resources and qualifications • If not UK based (our preference is for UK based), then the location should be imperceptible to the customer. This includes colloquial and regional English etc. • Price (lowest criterion)