BigCommerce site: Credit card security code (CVV) field is not appearing during checkout -- 2

Completed Posted Jan 3, 2015 Paid on delivery
Completed Paid on delivery

Checkout with payment by credit card: The field for the security code does not appear.

I opened a ticket about this, with BigCommerce, on Nov 15, and got this answer back from them (they closed the ticket): Hello, Thank you for contacting Bigcommerce. I see that you are experiencing an issue with credit card payment in your store. I am happy to help you with this concern. I've passed this case up to our Escalations department, and are waiting for a fix. Unfortunately, we don't have an ETA as of now. Hopefully, our Escalations team will jump on it, and they will test further. They will respond you once issue gets fixed. Please bear with us. Your patience is much appreciated. Thank you for Choosing Bigcommerce!

You can access store at this address, while it is in development mode: [url removed, login to view]

This project is to make the field appear during the checkout-by-credit card process.

We are using PayPal Website Payments Pro and have enabled in BigCommerce: "Require Security Code" in the PayPal Website Payments Pro settings.

We are using a customized theme with base BlackStore(Black) template.

BigCommerce

Project ID: #6932747

About the project

3 proposals Remote project Active Jan 4, 2015

Awarded to:

freelancepratim

Hello Hiring Manger, Thank you for inviting me to place the bid. I have gone through the project description carefully. Looking forward to work with you. Paul

$120 USD in 3 days
(22 Reviews)
4.8

3 freelancers are bidding on average $102 for this job

thetechie13

A proposal has not yet been provided

$157 USD in 4 days
(25 Reviews)
5.7
leachla

Hi: I did work for you before and would like to again. Please contact me to discuss further details.

$155 USD in 3 days
(0 Reviews)
0.0