Chat Support Process (USA Chat Process- With Fix Payout)
Nature Of work: - Response to queries of the USA based customer.
Chats Center will get an admin portal where they can chat with the customer.
PC Required: 6
Contract period: 11 Months
Working Day: 28 Days
Shift: 9 Hour as per USA time Zone
Pay Out: $11 / hour/Per Agent
Billing: - $11 x 9 hours x 6 Heads
Example:- If a USD Rate is 69.00 (INR)
(372 INR ) x 9Hrs x 6 Heads = 297600 Per day
If center runs 26 days in a month then - 29760*26 = 773760/- Approx
Payment: After Invoice within 10 working Days
Payment Cycle: 20 Day
PAY CHANNEL: SWIFT Transfer
Advance Billing: Available from Client after days of going Live
Sign up with: - End client based in the USA and sign up will be at vendor’s office in India
Training: Training will be onsite by Client Representative, for 16 international working days. Center needs to bear the up and down cost of Travelling for trainer and arrange for hotel accommodation. After training certification will be done from the Client end.
Reference center is in Mumbai. Center can visit there to see the operations. They are running for 4 months. Payment proof can be shown upon request to interest centers only. Due to the increase in customer base, the client is looking for another call center for operating the chat support.
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13 freelancers are bidding on average $6/hour for this job
Hi good day, I have a small BPO center here in the Philippines with trained agents. I hope you will re consider the location of the site. Thank you more power.
We are India Delhi based call center. We have excellent team with international experienced Agents for chat, voice and backend processes. Please let us know if we can add value to your business.