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Case study Knowledge management

RM32-99 MYR

Completed
Posted almost 8 years ago

RM32-99 MYR

Paid on delivery
Students are assigned to do the following activities alone. Case Study: Darty is a leading retailer of home appliances and electronics in Europe with over 20,000 products, sales of 2.2 billion Euros (over $2.75 billion dollars) and 11,000 employees. Known for its after-sales service and fleet of distinctive service trucks, its customers know that when they purchase a product from Darty, the company will repair the product promptly if anything goes wrong. With seven call centers, 60 local repair centers, and 1,000 field technicians providing 1.3 million home repairs a year, this is a major undertaking. Over time, delivering after-sales support has become more expensive, more complex and more time consuming. Due to the complexity of consumer electronics, it now requires more technical knowledge and more of a focus on helping customers “help themselves.” For these reasons, the company kicked off a major knowledge management initiative 18 months ago to both streamline and improve the quality of service delivery – and cut costs. Questions: a) How Knowledge Management has improved the quality of service for the company? Give 3 reason. b) How KM system has helped boost agent and customer satisfaction? Give 3 reasons. c) Give 5 Suggestion for Darty? OBJECTIVE  To test students’ capabilities of understanding the current affairs of KM.
Project ID: 10302713

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Active 8 yrs ago

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Hi I would like to work for you. I will provide highly credible academic paper with my senior level experience. You may look at my outstanding reviews. I am a qualified professional with long experience in Business, Strategy and Finance. Presently I am into my own consulting business. With this background, I will be able to deliver better service for you. Look forward to hear from you. Best Regards / Sanjib
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Hello; You will see that I'm a highly-experienced writer with a strong background in professional writing, and I can bring precision to your project. Able to craft fresh and mechanically excellent pieces, which interest and involve readers while maintaining a fluid voice, I aim to meet the most esoteric of specifications. In addition, I've written extensively about various topics and can ensure your paper is engaging. You can expect prompt and friendly communication, swift turnaround times, and a fierce dedication to quality deliverables should you choose to work with me. I can deliver around 2000-3000w per day! Finally, I’m an active businesswoman online, same ID here, whether skype, yahoo, etc…, plus to my qualifications, (Master in Int’l Economics & Political Sciences), I'm owning and managing my office for BUSINESS PLANS, ACADEMIC SERVICES and TRANSLATION, based on my experience (over TEN years in supporting business plans, academic assignments, articles, e-books, etc…). Best Regards; Sanaa Omrany
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Flag of MALAYSIA
serdang, Malaysia
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