Customer Relationship Management System research

**** Only apply after reading the description***

Hi there,

I need a research of 1400 words about CRMS of a particular shop (Microless Computers JLT). The following structure need to be followed:

(I) Introduction about the computer shop and building a business case about it.

a. Briefly introduce the CRM and the computer shop (Microless Computers JLT).

b. Perform a situation analysis, identify the main goals and objectives and develop the business case by highlighting the expected benefits and costs.

(II) Using Operational functionalities.

a. Implement 3 functionalities of each operational applications of Sales, Marketing, and Service. Make sure to demonstrate the use of social media.

(III) Using Analytical and Strategic CRM Functionalities.

a. Generate reports about sales and marketing and identify profitable customers and effective marketing segments. (You can include general reports such as how company is doing, no need of actual data sheets)

(IV) Reflection and Conclusion.

a. Write a reflection about the work that has been done and identify the KPI and critical success factors.

*About 5 references need in APA style.

The price for this research is $15 final and the deadline is 15 hrs from now. Only apply if you are agree with these terms and if you know how to do academic work. Looking forward to your bids...


Skills: Business Writing, Content Writing, Project Management, Report Writing, Research Writing

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