MA. VICTORIA MUEGA LUMAWAG
Blk 12, Lot 14, Phase II, Hacienda Fe, Subdivision
Zarraga, Iloilo City, Philippines
Home phone No. 3964307/Cel No. 09306601489
March 26, 2010
Ladies and Gentelemen;
Your posting for Website researcher & Email handler indicated requirements that closely match my background and expertise. I have enclosed my resume to provide a summary of my qualifications and background for your review.
Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions. Which is clearly illustrated by my past successes. As a graduated of Commerce major in accounting and Advanced Customer Service Representative of Echostar Satellite Technology. I streamlined operations and provide World Class Customer Service and One Call Resolution with the subscribers. Additionally, while working as an Advanced Customer Service Representative for Echostar , I have provided Technical Support Assistance on different Satellite issues customers may encounter, that significantly increased the company profile and stability.
Further qualification I offer include the following:
• Successful track record supporting the efforts of executive-level staff, including, CEO and President.
• Strong background in all aspects of office management, from scheduling meetings and coordinating travel to overseeing budget and accounting functions.
• Demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of day-to-day operations.
With excellent organizational and communication skills, an outstanding work ethic, and the ability to work well both team-oriented and self-directed environment. I am positioned to exceed you expectations. I would welcome an opportunity to have an interview with you to discuss my qualifications and candidacy in further detail. Thank you for your time and consideration.
Sincerely,
Ma. Victoria M. Lumawag
Enclosures: RESUME
MA. VICTORIA MUEGA LUMAWAG
Blk 12, Lot 14, Phase II, Hacienda Fe Subdivision
Zarraga, Iloilo City, Philippines
Home phone no. 3964307/ Cel no. 09306601489
Career Objectives:
Dedicated Data Entry, Email Handler,Virtual Assistant
and Customer Service Representative.
Summary of Qualifications:
• Commerce major in Accounting
• Advanced Customer Service
• Proficient in Typing “60 wpm”
• Techinical Support
• Business Support
• Pre and Post Sales Support
• Account Management
• Quality Control
Achievements:
• Chosen as one of the Top ten Advanced Customer Services last
2008—Ecostar Satellite Technology
• Certified Technical Support Represented for 2009 on the same Company
• Experienced Bookkeeper since 1998
• TESDA Certified Proficient Typist 1996
• Achievement Award for Data Encoding government skills 2002
Work History and Professional Experienced:
1990-1993-----Junior Accounting Clerk, Zamboanga A.E. Colleges
Duties:
1994-1998-----Personal Clerk, Wilmon Auto Supply Inc, Iloilo City
Duties:
2002-2005-----Accounting Clerk, Municipal Accounting Office
Duties:< Encoding Barangay’s Transaction per day,
filing, releasing Check for Barangay’s after auditing,
journalize Barangay’s transaction per month.
2006 to date---Advance Customer Service and Technical Support,
Ecostar Satellite Technology
Duties: < Resolve billing, programming, activation
and sales concern.
Walk customer through different
troubleshooting for Satellite and TV issue.
Provide clear explanation for the causes and
prevention of the issue.
Satisfied customers with the resolution
given that would avoid customer callback .
