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Help with customer support

RM82-165 MYR / hour

Closed
Posted over 6 years ago

RM82-165 MYR / hour

We are looking for a customer-oriented service representative. To: Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Project ID: 15064282

About the project

16 proposals
Remote project
Active 7 yrs ago

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16 freelancers are bidding on average RM126 MYR/hour for this job
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Greetings sir, i am an expert freelancer for this job and your 100% satisfaction is assured if you allow me to serve. Here is the reason. Why you should pick me? a) I am a very expert and have the same kind of experience of 5 years. b) I work very hard (16+ hours a day and 7 days a week) and also very fast so... it will be done very soon than most of the other providers c) And most important part is my policy: "I will give you (to my client) life time support (as long as you keep relation with me). And fix any bugs/problem without any cost. So, don't ever worry about me” Please sir, leave a reply ASAP, as I am waiting for your kind reply
RM150 MYR in 40 days
5.0 (273 reviews)
8.0
8.0
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Hi, I would like to discuss the responsibilities of this position in a bit more detail please. I have experience in Sales & Customer support. I have excellent communication skills and I am good at building rapport with customers. I take the extra mile to engage a customer and provide satisfactory customer experience. I am looking forward to speak with you so we could discuss this further. Thanks. Best Regards, Anuj Kumar Rai
RM100 MYR in 40 days
4.8 (2 reviews)
5.2
5.2
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Dear Sir/Madam, I wish to express my interest in the vacancy you have advertised. I have many years experience in customer service up to management level. My most recent position was as a freelance customer service agent working for a client based in the US, managing her client's customer service desks. My roles included responding to customer support tickets raised via a helpdesk setup called Zendesk and Intercom. The main support queries I was in charge of included providing software account access details to customers via a wordpress admin panel, billing and refunds, general sales enquiries and bonus/product delivery. Prior to this position I was a full time student in chemistry, receiving my HND (Distinction) in July 2015. I have held positions in a sole trader pub business as the administration manager, a contact centre advisor for the Criminal Records Bureau and also as a deputy manager for Ladbrokes. I am experienced in the use of MS Office, telephone customer service, face to face customer service and email communication. I am a responsible, trustworthy person, shown in my roles as a deputy manager and pub manager where I regularly handled high volumes of cash and processed invoices on a daily basis. During my time at university I developed skills in the laboratory which taught me the importance of accuracy and also of time & workflow management. I also had a chance to increase my confidence through group and solo presentations.
RM137 MYR in 40 days
5.0 (2 reviews)
4.9
4.9
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Hi, I have been working as a customer support agent at Vodafone UK, I am willing to start the orientation right away. Looking forward to discussing further details with you. Warm regards, Islam Ayoub
RM137 MYR in 40 days
5.0 (2 reviews)
2.7
2.7
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We are interested in doing your project, we have 10+ years telephone handling experience which includes Customer service/support, telemarketing, & lead generation. The required IT infrastructure is in place & can be utilized for the project. Native English speakers hence communicating is not a challenge. We are positive that you will like our work quality, currently supporting our clients from Australia, U.K, Canada and U.S. We will be happy to be hired, hoping for a positive response at your end.
RM111 MYR in 40 days
5.0 (2 reviews)
2.4
2.4
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Dear Hiring Manager, I am writing to apply for the position of the customer support. I possess five years of experience as a virtual assistant and enjoy the variety of work the job brings each day. As a freelance virtual assistant, I currently provide a number of services for my clients including document preparation maintaining files, generate leads, client handling, client management, customer complaints, manage relationship and record keeping. My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail oriented and organized professional I take pride in completing assignments on time and with accuracy. I can type 40 words per minute and possess excellent communication skills both written and verbal. I would love the opportunity to transfer these skills as your Virtual Assistant. As my virtual assistant I've managed calendar, emails, scheduling, take care of everyday tasks, conduct research for projects. I am a self-starter and have a complete in-home office set up. So I'm ready to begin work as your virtual assistant as soon as possible and welcome you to contact me to set up an interview at your earliest convenience. Thank you so much for your time and consideration.I hope you will provide me an opportunity to briefly describe myself during the interview. Kind Regards, Aditya
RM88 MYR in 40 days
5.0 (6 reviews)
1.4
1.4
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I have gone through your project, we do have skilled employees who can fulfill your requirements please message me personally to discuss further.
RM137 MYR in 40 days
5.0 (1 review)
1.0
1.0
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Having total 10 years of experience out of which 5 years in providing voice/chat/email support and rest 5 in managing/leading these same projects in fortune 50 companies.
RM111 MYR in 40 days
0.0 (0 reviews)
0.0
0.0
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I would like to introduce our company, Sumyak Technologies Pvt Ltd, which is based out of New Delhi We are an established and popular company with over 7 years of experience & an excellent track record for the best customer satisfaction. We have never compromised on the quality and the services provided to the customer. We believe in keeping the customers happy and providing them very competent price. We have an excellent team who will guide you with their best ideas by keeping in constant touch with your company and keep you up to date. We provide business solutions for all voice & non voice needs. We would like to offer our service to you. Kindly respond with your contact details along with a time convenient to you, so that we can get in touch with you.
RM137 MYR in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Hiring Manger, We have 10+ years of extensive experience in telephone handling, customer service & lead generation. We posses the right attitude & telephone etiquette to do the job, we are felxible as per the requirement and are native English speakers with excellent verbal & written communication skills. You wont regret hiring us, hoping for a positive response.
RM100 MYR in 40 days
0.0 (0 reviews)
0.0
0.0
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I believe that my more than 8 years of experience in the outsourcing industry as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills.
RM137 MYR in 40 days
0.0 (0 reviews)
0.0
0.0
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I have several years of experience as a loan-processing agent with a Fortune 500 bank where my duties include interviewing customers to understand the customer’s financial situation, requesting documentation, analyzing documentation for clarification. I am also responsible for completing extensive research and compiling data to ensure the loan review process stays within compliance of Federal rules and regulations as well as the company’s guidelines. Also, I have enjoyed experiences where I was responsible for marketing research, preparing presentations, implementing program initiatives, drafting and submitting proposals. Lastly, my experience within a financial environment has strengthened my accounting skills in regards to reconciling accounts, creating invoices, developing budgets, preparing reports and pricing research. All previously mentioned jobs required efficiency in Microsoft Office Suite (emphasis added to Excel), Outlook.
RM137 MYR in 20 days
0.0 (0 reviews)
0.0
0.0
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Dear Re: Freelance VA position Please accept this as my application for the position of freelance VA with Peace, Love & Tambourines. Here is the crux of the qualifications that I present: • Track record of providing effective and efficient administrative support to my client’s while based in a remote location. • Demonstrated ability to handle support ticketing systems by ensuring prompt replies and early resolutions of my client’s problems. • Demonstrated expertise in handling several projects simultaneously by ensuring maintenance of quality for each one. Freelancing has required me to have excellent organizational and multi-tasking skills to successfully manage multiple assignments and meet deadlines. My focus and excellent time management skills enable me to work independently without distraction. I can’t speak for the other candidates but I know why I’d be a great fit for this job. I am the right choice because I have a 3-year track record of taking on progressively responsible roles in the field, exceeding objectives and growing the business. I am still hungry to meet new goals and overcome challenges. Additionally, you will find me time-efficient and proactive when it comes to meeting important deadlines and working on rotating shifts. I believe a telephone interview between us will provide you with further information regarding my suitability. Thank you for your time and consideration. Kind Regards NITISH SAHOTRA Working on milestone* WHATS APP: +919716087669
RM111 MYR in 40 days
5.0 (2 reviews)
0.2
0.2

About the client

Flag of MALAYSIA
KEPONG, Malaysia
5.0
1
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Member since Aug 31, 2017

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