Customer Service Assistant for e-commerce business (Customer Service, Order Placement, Communication with Suppliers, Shopify, Dropified) -- 2


We need a Customer Service Assistant for our e-commerce business. Fluency in English is a must.

We are looking for a young, smart, thorough and reliable person with strong organizational skills and a university master's degree who is Tech savvy and with determination to achieve.

This person must work in Asia timezone (UTC +9). Must be available min 3-4 hours per day.

The initial main tasks are:

- Place orders with system online (Shopify and Dropified)

- Customer Service: Communicating by E-mails and Facebook, manage request for replacement and refunds

- Customize description on e-commerce platform - Shopify (HTML knowledge required)

- Manage E-commerce platform (Shopify)

- Maintain of Social Media and moderate comments (FB and Instagram)

- Write product description

- Communicate with suppliers (via Wechat - Chinese speaking is a plus)

- Other assisting tasks will be added as the work progresses

More responsibilities and managerial tasks will be asked as we observe the skills of the applicants.


- Must be internet and tech savvy

- Must have a Master's degree in a relevant field (Computer Science, Business, Marketing...)

- Must have a minimum of 2-3 years of work experience

- Must have excellent writing skills in English and grammar

- Must have good command of Microsoft office (word and excel), Gmail

- Must have fast internet connection

- Must be thorough and pay attention to details

- Must have great organizational skills

- Must have experience with Shopify and Dropified


- Speak Chinese

- Knowledge in image or video editing is a plus

- Knowledge of shopify, dropified and aliexpress is a plus

- Good copywriting skills and marketing experience

- Photoshop or Illustrator skills

- Experience in project management


- Must be willing to achieve, eager to learn and proactive

- Must be able to take initiative

- Be Trustworthy

Work will be spread from Monday to Saturday, a few hours per day. We will start with a work on hourly basis. If the applicant is proven to be good, we will hire full-time.



Skills: eCommerce, Order Processing, Shopify, Social Media Management, Virtual Assistant

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About the Employer:
( 24 reviews ) Hong Kong, Hong Kong

Project ID: #19274175

Awarded to:


您好! I'm Albert, Chinese. I'm currently working with several e-commerce, one of them are from Lazada as customer service, handling orders, etc.. for more than a year. I can speak Chinese, and Fluent English if dema More

$3 USD / hour
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6 freelancers are bidding on average $4/hour for this job


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$5 USD / hour
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