ITSM Management

Hello. I am Edgar Díaz. I am Urban Planner With a MBA and Specialist in Project Management (PMI) I can handle many Financial, administrative, Econometric and Mathematical softwares (MSProject, Primavera, Simul8, Excel, etc) ; and Management Methodologies (ITIL v3, Agile, Fiance2, PMI). I have experience in TOC,PERT-CPM, Chain Supply and Customer relationship Management. I think I have enough skill to do this task

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Dear Hiring Manager, I am a working professional providing IT services in mobile and web domain having 12+ Years of experience & would love to discuss your support requirement details. Experience, Expertise & End to End Exposure of SYstem development makes me best fit for this project. Kindly share details on the type of support work you are looking to manage based on my experience. Thanks, Pranjal

Hello, I would like to take this assignment. I am having 14 years of experience on web development and deployment. Below are my core technical skills •ASP.Net /HTML/CSS/JavaScript •C# and VB.Net SOLID Design Principles •MS SQL, AZURE SQL, MySql and non-relational databases like Azure Table storage, Azure Document Db and MongoDb •Entity Framework (Database first, Code first and OData) •Azure Service Bus, N Service Bus and Azure Service Fabric •Restful API Development (using C#) and deployment on cloud •Team City and Octopus Server for Continuous Integration and deployment •VSS/TFS/GitHub/SVN/Bitbucket/VSO •Agile/Scrum/Kanban/Zendesk •JIRA/Confluence •Unit tests using nUnit and xUnit framework •Integration testing •Acceptance/ Behavioral testing using SpecFlow •API Authentication using JSON web token •JSON format for information exchange •Domain Driven Design (DDD) •Command Query Responsibilities Segregation (CQRS) •Owin Web hosting •QuartzNet for Cron job Working on tools like: Zendesk, Autofac, AutoMapper, SeriLog, Elastic-Search, Kibana, RoboMongo, RabbitMQ, TopShelf Looking forward for further discussion and to start. Best Regards

I have ITIL V2 foundations and service management certifications and worked in operations including help desk support for more than 10 years for a financial services company, in addition, I have experience managing remote teams.

experienced IT Services Manager, ITIL, PMP. Have worked in high demanding environment to meet VIP user's requirement without any complaint.

Hello Mate, I have professional experience working as a service desk lead for last 2.5 years. I am ITIL Foundation certified and i also have excellent knowledge in working in ITSM tools such as BMC Remedy and Service Now. Please let me know more details of the work you needed I also need to know what type of support you need and also the timing of the working hour so that I can rearrange my other work accordingly. Regards, Satyajit Chakraborty

Dear Employer, I have around 5+ years of Intermediate Level Hands on industry exp in AWS Services, Docker, HaProxy, Linux, Bash Shell Scripting, Jenkins, Nagios, Mysql, Active Directory, Sonicwall Firewall, CCNA, Networking, Apache (web server) , Tomcat (Application Server), SuriCata, VMWare, OpenVPN, Github, Jira, Git, Ansible, Build Automation, Maven, MS Excel . I promise you that my work will be done in time and with good quality. I am very friendly and communicative people, so there won't be any problems with that. I speak English (Intermediate level) and are able to understand written and verbal instructions. Please provide me a chance to work with you, I can give around 3 hours (04:30 pm -07:30 pm) everyday and 12 hours on Sunday (Total 30 hours) in a week. Thanks, Vishal Deep Skype - vishaldeepgupta1

Dear Team, Below are the expertise in ITSM service. • Experience with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. • Designing the process for HP Service Manager as a central tool for handling Change Requests, Service Requests Problem Management & Incidents Management according to SLA and priority as per ITIL best practices. • Create and maintain all required documents for Internal and External audits. Perform root cause analysis with direct correlation to audit findings with a focus to improve the overall environment. • Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements. • Producing reports network availability or productivity, plans and issues for higher management.

Have managed and improved processes, handled 50+ resources in 1 project, managed multiple projects and have exp. in project development mgmt also. ITIL and CSM certified.