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Website support desk - mainly Chat, limited voice. English. Must have a neutral or US accent. US times.

$2-8 USD / hour

Closed
Posted about 3 years ago

$2-8 USD / hour

We are looking for 3 months (initially) of chat support for 5000 customers. I do not know how many tickets will be opened. It will take 2-3 hours to train the support team on how to use and support the site. Please quote either by support hours or preferably by ticket.
Project ID: 29003889

About the project

53 proposals
Remote project
Active 3 yrs ago

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53 freelancers are bidding on average $6 USD/hour for this job
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Hello, I understand you are in need of Website Support. I am very well trained and experienced. I am confident that my 10 years of experience in the BPO industry as well as my 10 years experience of being a Freelance VA doing project management, customer support/service, email and chat support, lead generation, appointment setting, social media management and more makes me a right fit for the job. I have played a major role in promoting the growth and success of my previous projects. I am an effective organizer and planner. I am more than happy to share and apply best practices and or learn more and bring out the be part of the project's success. I am hardworking, reliable, trustworthy, resilient, fast learner and very optimistic.I pay attention to detail and I can work with minimal supervision. I'm up-to-date with the current technologies, like desktop sharing (teamviewer, citrix, gotomeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (ringcentral, vicidial and other dialers). I have experience with word-processing software and spreadsheets (e.g. MS Office, google drive) and I'm knowledgeable with online calendars and scheduling (e.g. Google Calendar) and more but still, I am very much willing to learn and grow. I can start anytime at any timezone you may require. I can forward my resume for your reference. Thank you and I would would love to hear from you on how we can start.
$8 USD in 40 days
5.0 (9 reviews)
6.9
6.9
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Good day, I am very interested to apply as your next virtual assistant. I have been a VA for an Australian company and my work is mostly data entry on Google sheets, listening to recorded phone calls, note important details, manual web research, document editing, updating inventories, setting up social media and e-commerce accounts, transcribing and social media management. I am a tech savvy, willing to learn CRM softwares, reliable and possess a broad skill set with an eagerness to go above and beyond to deliver excellence. I can work independently with minimal supervision, motivated and enjoys learning new skills for self-improvement. I hope to hear your positive reply soon. Thank you and be safe always!
$3 USD in 40 days
5.0 (3 reviews)
4.2
4.2
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Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I do have previous experience in customer support for over 3 years. I was responsible for the below duties as a livechat agent in an online betting company: -Provide information to the company’s clients. -Handling customers’ queries in timely and professional manner via chat and e-mail . -Providing technical assistance for products, websites, software, etc. -Meeting corporate standards and procedures for better quality; -Meet predetermined personal and team targets And as a VA I have experience as Online Marketing Assistant my tasks included: -Building the company Website, maintaining and managing the company’s social media profiles. -Updating information on website, managing group, creating events and creating landing pages. -Email/Ticket handling In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements. I look forward to speaking with you about this opportunity. Thanks, Malba
$8 USD in 40 days
5.0 (10 reviews)
4.1
4.1
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I have worked in BPO industry for 13 years handling accounts for voice, chat and email support. I also have experience working as Virtual assistant. I am very familiar with chat tools like Zendesk chat, Live Person, LiveChat and others. I assure you that I can deliver excellent service.
$5 USD in 40 days
5.0 (1 review)
3.2
3.2
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Hi, I can help you with answering tickets in this 3-months based project. I possess unique and proven qualities that will maximize your budget versus the services I can provide. I have an extremely fast typing speed of 100+ words per minute, 5+ years of professional experience in the customer service industry as a chat / email support, and a good amount of experience working with international clients as a virtual freelancer. I'm free as soon as you are and can start as soon as possible. Hope to hear from you. Thanks, Nate C.
$6 USD in 40 days
5.0 (7 reviews)
3.2
3.2
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Hello, We'd be happy to help you with this 3 month contract. We're U.S. based so everyone speaks and writes in English without grammar, spelling or syntax errors. We're also proficient in customer support software and will be able to learn your system easily. If you contract with us, we can start right away. Thank you. Shilonda Downing, Founder Virtual Work Team 312-319-5617
$8 USD in 40 days
5.0 (1 review)
3.1
3.1
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Having worked across customer service for several years I feel I would be a valuable asset to your team. I have a wealth of experience when it comes to providing first-class service and resolving any queries or issues that might arise with customers. I am a native speaker in both languages, Spanish and English. I lived in the United States for 25 years so I pretty much know the culture. I am a perfect fit for this job because I am a fast typist and a fast learner. I can type up to 60 wpm. I have worked in customer service for twenty years in which eight of those years were in a bilingual call center and 4 years working from home as a freelancer. For 2 years, I provided customer service as a part of Walmart's email team helping customers solving issues with their online orders. Then, I was transferred to the Virgin Mobile voice campaign, and once the Virgin mobile campaign closed, I was transferred to the email and chat team of Toys R Us, since they saw my commitment and great people skills. I have worked for Target's chat team, as well. I have dealt with angry customers that ended up being very pleased with the service I provided. My job is my priority. I take it very seriously.
$5 USD in 40 days
5.0 (5 reviews)
2.3
2.3
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Hi, I have read your job description and I think I'm the right fit for you. I have worked in customer support before. So kindly message me so we can discuss details and start working together.
$10 USD in 35 days
5.0 (1 review)
1.3
1.3
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Hi there, I hope everything is well with you! My name is Jeremiah Rodriguez and I am from the Philippines. I have worked with several Customer Service jobs before and it all goes well. I can work for 8 to 10 hours per day on this job for you. Please contact me right now so we can discuss the other details of this project and so we can proceed with the training. Hoping to hear from you soon! Thanks, Jeremiah R.
$8 USD in 40 days
5.0 (1 review)
1.1
1.1
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Hi I’m a customer support professional with neutral accent. I believer I can deliver beyond your expectations. Kindly send details about the job to me, I’m looking forward to working with you. Thanks
$4 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am a student and i have an experience of 1 years in this field. So as a student I am best for this job
$5 USD in 25 days
0.0 (0 reviews)
0.0
0.0
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I believe I’ll be great addition to your company. I have a good intuition, human relations skills and I speak English fluently
$11 USD in 60 days
0.0 (0 reviews)
0.0
0.0
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Hello, i am an experienced virtual assistant. I am also flexible and a quick learner. I would love to provide customer web support services for your website. My weekly rate, including the weekends is $100. My accent is neutral. Ideally, I propose that you assess it via a video call. I am presently available for video interview on 'skyp; id; live:.cid.7b094ed9e1679e8c. Kindly contact Best regards.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi! I am the best person for your job. I am Oluwatomisin Inne from Nigeria. I am skilled at Human resources management and Customer Relationship. I understand how to pacify an agrieved client, help a confused client and make clients feel welcome. With me on your team, you are sure of satisfied clients who would come back with repeat patronage and referrals. My quote is PER TICKET. Lets talk about your business and need.
$2 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, I am a native English speaker, good in both written and spoken (American) English. My name is Fisayo and I would love to work with you. I am very open-minded, I learn fast and on the job. I have worked in Administrative assistance and Customer Support. I love helping people in any way I can, I try as much as possible to find a solution and follow through. I believe the customer is the most important aspect of any business that provides products and services. I work well with documents, spreadsheets, data entry and organizing, phone calls, email and chat support, etc. I am very comfortable communicating through multiple online platforms with remote teams. I have a global citizen mentality, I adapt and respond well to different characters and possess a great level of empathy. With a strong belief that change is constant and there should always be room for growth, I make sure to learn one or two things from every conversation. I have very stable internet connection. I am available to work full time during US business hours and weekends. MY QUOTE IS PER TICKET. I hope to hear from you soon. Thank you.
$2 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Sir, I have experienced deal with customers based on my work portfolio. With good communication & being responsiec to client enquiry, I believe that I am the best candidate you can have. Please contact me for further enquiry. Thank You & Regards Muhammad Muahajir
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Good Day, I hope you are doing well and safe. I am interested to collaborate with you in this project as I am the right person for you. With more than 9 years experience in customer service and support. I will be more than happy if you offer me the chance that your project be my first one in this freelancer app. Looking forward to hear from you soon for more details. Thank you Best Regards Bouchra Benmerzouk
$4 USD in 14 days
0.0 (0 reviews)
0.0
0.0
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I have read through the job details carefully and I am absolutely sure that I can do the project very well and within your budget. And you can inspect me before hiring me. All that I really need is a chance. I would love to do the project and hopefully won't disappoint you.
$4 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am an experienced customer service representative assisting US based customers. I have a 4 year experience in that field. I can speak English pretty well. I can work anytime between 8 am to 12 pm EST.
$6 USD in 32 days
0.0 (0 reviews)
0.0
0.0
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Dear employer, I am a good fit for this position. Kindly have a look at my profile, so that we can initiate a chat and get started. Thank you :)
$4 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of ISRAEL
Nehora, Israel
5.0
6
Payment method verified
Member since Aug 25, 2020

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