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Design a Customer Attention Quality Strategy for a Financial Institution

$250-750 USD

Closed
Posted over 4 years ago

$250-750 USD

Paid on delivery
I need a long term customer attention strategy to implement trough the course of 2 years. The actual initiatives are Mystery Shopping in the Institutions Branches, Checklists to Verify the status of infrastructure and institutional image. You can get creative here, we are a third world country Bank with an ever expanding economy but we need to up our service quality immediately. People are not empowered and they don't actually care for the customer.
Project ID: 22745406

About the project

5 proposals
Remote project
Active 4 yrs ago

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5 freelancers are bidding on average $474 USD for this job
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Ranked the #1 digital marketing provider on Freelancer.com since 2010, I thank you for this opportunity. Since 2010, I have completed more than 1,600 projects totaling more than $1.3 million on this site. My company USI Digital is a leading United States based provider of digital marketing services. Our Adwords, SEO, email and web development strategies are in full compliance with Google. OUR COMPREHENSIVE STRATEGIES DELIVER RESULTS. I have completed Bachelor and Master of Business Administration degrees and have extensive expertise in digital marketing. I have created more than 400 marketing plans and designed, developed, managed and optimized more than 200 digital campaigns. I am well versed in current SEO/SEM/SMM protocols, Google Adwords PPC campaigns, email marketing and marketing across Facebook, Instagram and Twitter. Since 2010 I have worked for over 1600 businesses in 150+ countries, including Fortune 100 companies such as American Express and Morgan Stanley, as well as FLIR, Rent-A-Center, Cisco, among others. I request 50% payment upon delivery of a 1-page project scope and 50% in a milestone released to me upon completion. A couple of questions. 1. What is your product/service? 2. When do you want to start this project and do you have a preferred platform? 3. Are you available for a discussion to ensure I understand this project. When is a good time? I would very much like to work with you on this project. Please contact me through www.Freelancer.com to discuss specifics. Thank you. Gregory Bair
$675 USD in 15 days
4.8 (340 reviews)
9.2
9.2
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Hello, I have completed various kinds of a business plan, market research and academic projects. My core competencies focus on business planning and resolving business research problems in a unique way according to the specialized needs of the client. I can provide error-free website contents and SEO articles. Book writing and ghostwriting are also one the specialties. I will provide you original work. You can award me the project or hire me directly from my profile. Here is my profile link: https://www.freelancer.com/u/topacademics?w=f . Kind regards, Rashid Topacademics
$250 USD in 3 days
4.7 (84 reviews)
6.6
6.6
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I once worked for a financial institution that later got bankrupt and we did not take serious at the initial stage the strategy you intend to implement. When the institution started having problem, we started looking out for difference means to salvage it. Hence, the creation of the team I worked with, that was saddled with hiring mystery shoppers that visited our various branches in the country for auditing. They find people who match the target customer profiles, provide them a questionnaire for recording their experience, and provide some training on how to measure various parameters. They then visit the location pretending to be a customer and make careful note of things they have been asked to measure. The data gathered from different locations to help our clients measure and improve customer experience is reported, compiled and analyzes . In the past we looked into how customers were greeted, what the maximum acceptable waiting time is, what should be the temperature of our facility and sometimes how many products should be on display etc. I will be glad to use my past experience to make a balanced checklist that goes on and on and on for you as I will be available for an interview at your earliest convenience to convince you.
$444 USD in 5 days
5.0 (3 reviews)
3.6
3.6
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I've worked for the largest public sector bank in my country at a senior manager position. I've witnessed massive transformation towards digital banking undertaken in the bank along with the issues faced during the entire process. Let's discuss your requirements.
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Mi nombre es Lucila, vivo y soy de Buenos Aires. Soy Licenciada en Marketing Digital, tengo 12 años de experiencia en distintas industrias de servicios (salud, financiera, publicidad). Me interesan mucho las finanzas y Considero que podría serles de gran utilidad para alcanzar sus objetivos a corto, y mediano plazo. Agradecería ser considerada. Desde ya muchas gracias.
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of BOLIVIA
Santa cruz de la sierra, Bolivia
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Member since Sep 9, 2010

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