Hello,
I'm HieuHoang, a System Admin.
I have 3 years of experience working with IT-Helpdesk position.
With your issue, we can install PowerISO or UltraISO or WinRAR to open it.
Please consider and contact me, we will discuss all the requirements/problem needed to resolve.
We can remote access via TeamViewer or AnyDesk.
Thank you.