Build a plugin for Kayako to pull some information from Sugar/SuiteCRM

We have a Kayako helpdesk version 4.64.0.4743 and Suite CRM Version 7.1.6 Sugar Version 6.5.20 (Build 1001) on the same web server. We have a custom field in Kayako called Sage code and a field in Sugar which will match it. The work that we need is a view created in the Ticket View of Kayako. Ticket View is when you go into a ticket to view information about it. The view should show the content of the notes field from Sugar. The view should appear as a tab that when clicked on will show the relevant information.