we want a chat plugin that is like the plugin WP-Chatbot: [url removed, login to view]
The plugin is a wordpress plugin which adds a chat window to a website and can be connected with a chatbot.
We have developed our own chatbot api, as a REST service.
We are interested in a chat plugin, that will communicate via webhooks with our own api.
We need webhooks for certain events, such as:
- when user enters the chat
- when user sends a message
- when user leaves the chat
and so on.
So we don´t need a chatbot just the Chat-Plugin with the features below and Dashboard.
Is this possible with your Live Chat?
These are the features that schould be included:
- a button on the site that opens a chat window
- chat window:
- users have to log in with their credentials (mail/username, password)
- a disclaimer should be displayed before the chat begins
- we need buttons / quick-replies ( so that a user can select a response out of a list without typing it in, just like the feature in facebook-messenger)
- rich-messages: users can send images ( that are displayed in a preview form) and files - as well as record audio messages ( a speech recognition engine would be perfect, but it's optional)
- autocorrect or spell check the message before sending it (German would be awesome)
- we need to send all messages that a user types or all events that happen inside the chat to our own API and receive + display the API-response in the chat (webhooks)
- operators/admins should be able to inspect all running conversations between the chatbots and the users in a dashboard
- operators/admins should be able to jump right into a conversation (turn the chatbot off/standby) and take over the chat themselves