I have been working with customer support /Email and voice in the apparel and fashion industry in improving the customer experience.
Skilled in Process Improvement, Customer Acquisition, Microsoft Word, Excel, Sales, Market Research, and English.
▪ Responsible for providing a seamless customer experience through inbound email & calls
▪ Responsible for daily target of closing 120 email tickets, while maintaining the FTR above 90%
▪ Analyzing the customer queries & sharing feedback for process improvement
▪ Focus on accurate email resolution, reduction in response time and hassle-free returns and cancellations
▪ Constantly maintaining the FTR score above 94% for last 3 months