Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise.
23 freelancers are bidding on average $544 for this job
Hello, 5 years for being Customer service representative, I can handle Email, Chat, Phone support in a timely manner. Looking forward working with you.
10 years as a call center agent...I handled escalations and manager's call. Relevant Skills and Experience 10 years in call center industry. Handling team,escalations and manager's call.