Hello, my name is Sophia and I'm available 24/6 and capable of providing you with the best services you require in attending to your customers via phone, email, mail or social media in order to resolve their complaint, reach out to customers, verify accounts, receive customers warmly and confirm the reason for contact. I will also be able to handle cancelling or upgrading customer accounts, placing orders, processing refunds and exchanges. All of which I can handle with your instructions. I have worked as a customer support agent during which I was placed in charge of handling identical tasks by responding quickly to support tickets through a software called Kayako. An experience which will be beneficial to you. I have experience using software like Kayako, Trello, Infusionsoft, Clickfunnels, Microsoft Office Suite, G Suite and various social media platforms like Instagram, Facebook, Youtube, WhatsApp etc. I'm a quick learner and will be open to any training imperative to ensure the effective and efficient functioning of your business and activities. I'm a hardworking, focused, reliable and trustworthy individual who makes use of time management, stays very organized, pay strict attention to detail and adheres to instructions when charged with responsibilities. All of which enable me to mutitask easily and adapt to changes quickly. If hired, I'm available to start immediately. Please do not hesitate to contact me if my proposal meets your requirements.