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Customer Service

$15-25 USD / hour

Closed
Posted about 5 years ago

$15-25 USD / hour

Resolve customer complaints via phone, email, mail or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges.
Project ID: 18765175

About the project

21 proposals
Remote project
Active 5 yrs ago

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21 freelancers are bidding on average $19 USD/hour for this job
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Hello, my name is Sophia and I'm available 24/6 and capable of providing you with the best services you require in attending to your customers via phone, email, mail or social media in order to resolve their complaint, reach out to customers, verify accounts, receive customers warmly and confirm the reason for contact. I will also be able to handle cancelling or upgrading customer accounts, placing orders, processing refunds and exchanges. All of which I can handle with your instructions. I have worked as a customer support agent during which I was placed in charge of handling identical tasks by responding quickly to support tickets through a software called Kayako. An experience which will be beneficial to you. I have experience using software like Kayako, Trello, Infusionsoft, Clickfunnels, Microsoft Office Suite, G Suite and various social media platforms like Instagram, Facebook, Youtube, WhatsApp etc. I'm a quick learner and will be open to any training imperative to ensure the effective and efficient functioning of your business and activities. I'm a hardworking, focused, reliable and trustworthy individual who makes use of time management, stays very organized, pay strict attention to detail and adheres to instructions when charged with responsibilities. All of which enable me to mutitask easily and adapt to changes quickly. If hired, I'm available to start immediately. Please do not hesitate to contact me if my proposal meets your requirements.
$17 USD in 40 days
5.0 (2 reviews)
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Hi, I was happy to see a job which is 100% fit in my skills because I worked on Asterisk PBX project ( with FreePBX web frontend ) before. In that project, I built custom PBX modules for working with client calls and reserving processing and etc. So I think I am a good candidate for your project. Please discuss more details on this project. Regards. PS : I have strong practical experience of C/C++, and PHP, MySQL for working with Asterisk PBX and FreePBX ( 2.10.0 and later )
$24 USD in 40 days
0.0 (0 reviews)
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Hi This is sapna. I've gone through your project details. I've worked in customer support and have confidence that I'll be able to satisfy you and your customers very well. Thank you.
$16 USD in 40 days
0.0 (0 reviews)
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I am Data Entry/Data Processing Expert who knows the value of time, very hard working and always delivers the work on time. My Motive is to make my employer happy without adding additional charges. If you are looking for data entry or search work, I am the Right person for you. available 24-7. a trusted Freelancer
$22 USD in 40 days
0.0 (0 reviews)
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me visualizo como cliente para poder darles el mejor servicio y la solucion a su problema o su queja.
$22 USD in 40 days
0.0 (0 reviews)
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I have over 2 years experience in what you are requesting.
$23 USD in 50 days
0.0 (0 reviews)
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Hello, I have experience in customer support sector for 1.5 years. Previously I have worked in Teleperformance Hellas as Tier 1 & 2 Technical Phone Advisor also as Mentor. I have B2 (IELTS) level of English and I have quite enough experience for this job. With necessary information about the product or job I can handle client complaints and turn them into satisfaction. I'm looking forward to work with you! Have a great day!
$22 USD in 40 days
0.0 (0 reviews)
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I was born in Jakarta, Indonesia but i was studied and worked for 15 years in Pasadena, CA. Where I learnt that a good customer service is an essential person in a company these days. I hope I could be a help in your company, thank you.
$15 USD in 6 days
0.0 (0 reviews)
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I’m available to work as many hours as needed and bring with me 15 years of sales and customer service. I’ve worked with Cox Communications, Charter Spectrum. I have a private office with LAN and dedicate phone.
$16 USD in 6 days
0.0 (0 reviews)
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Over 14 years experience in Customer support, Telemarketing, (Cold Calling on Mortgage campaigns, appointment setting for Bell south, Sales and support for Comcast, Charter and Cox Communications) Email handling, Chat support etc. In your post there are not much details about your service or product to further explain my approach on getting your job done. Currently working as a virtual assistant / Transaction Coordinator for a Real Estate Broker in CA. Thanks
$16 USD in 40 days
0.0 (0 reviews)
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I have over 16 years of experience working out of my home office doing customer service and admin work. I'm available Mon-Sat 8 am - 8 pm Thank you for your time and consideration. Lisa
$16 USD in 40 days
0.0 (1 review)
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I will be your awesome customer service. Expect high quality of customer service and satisfaction rate. I can easily adapt to any task that you will give to me and execute it efficient. With me being part of your team I will make that your customers will always remember the type of service that you provide to your customers and will make them come back for your service. I will make sure that all issues will be resolved in timely manner and feel the issues of customers. I was trained and skilled to different roles of customer service from phone support, email, chat, SME, escalation and supervisory role. I have 12 years experience in customer service or BPO industry. Well, what are you waiting for? Hire me...
$16 USD in 40 days
0.0 (0 reviews)
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Hi! I am Elizabeth Singin, an experienced Account Specialist/Customer Service Representative with more than enough experience in dealing with Clients' and Customers' needs. I understand that you are in need of a Customer Service Representative whom you can count on with tasks that you need help with. Honestly, this is my first time applying for a freelance role but i can assure you that I am willing to learn. I am hard working and self driven. With my previous jobs, I can say that I did great because I did my best and was rewarded for it. I was able to finish my tasks if not on time, before the deadline. My scorecard was outstanding. One of the best highlights of my career was when I got promoted on my fourth month. I got promoted even before I became a regular employee which normally takes place on the sixth month of employment. And I loved every moment of it. I became more motivated and inspired to do my best and to expand my knowledge and experience. I was more open to challenges. Thank you for your time and I hope to hear and work with you soon. :)
$16 USD in 40 days
0.0 (0 reviews)
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Hi Team, We have gone through your requirements for this process and can be certain that we're the right company for this process. Radiaant is an business outsourcing organisation which has a leadership history of over 25 years and can provide complete solutions to your process. We have all the necessary certifications required and have around 150 employees who look after our 9 processess. We do have 10 players on bench and we're ready to expand and take your process on board. We will assaign a team, our trainers will understand your process and will train the employees accordingly. Our operations manager will manage your process and the team leader will ensure that the team performs as per your targets. Radiaant has a strong market presence and believes in client satisfaction. We're looking to build a long lasting relationship with your esteemed organisation. Kindly have a look onto our profile and do consider that not only will we give you a good bid but also will ensure that we deliver our best. Looking forward to hear back from you. Regards, Radiaant
$22 USD in 40 days
0.0 (0 reviews)
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I have extensive experience with customer support and troubleshooting and have available time and willing to work a flexible schedule. Please provide further details about your support needs and I would be happy to provide my assistance.
$16 USD in 20 days
0.0 (0 reviews)
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Experience in customer support working for IBM. Focus on problem solving however via email, phone. Worm /hart comunication skills.
$16 USD in 20 days
0.0 (0 reviews)
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my background working at vodafone uk as international call center advisor two years and a half. that means one thing Complaint=Reslovede. Customer sanctification is number 1. trust me im the man for the job.
$15 USD in 40 days
0.0 (0 reviews)
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United States
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Member since Feb 19, 2019

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