We need someone to help us with customer support and marketing tasks for our online business.
This is a long term position.
- answering customers calls via skype and online chat (must be accessible online during working hours anytime)
- calling our customers/contractors as requested (Advanced level of English is required)
- Cold calling
- sending /replying to emails
- writing small paragraphs, posts, emails (Advanced level of English is required)
- Research using the Internet or other information databases
- Must work during Pacific Standard Time hours (afternoon shift)
- Previous experience in Phone Support & Writing
- Strong understanding of Internet and online communication tools
- Ability to multitask and take on multiple projects
- Ability to meet deadlines
- Strong communications skills and attention to detail a must
- References or an established online reputation on freelancer preferred
We will provide all the instructions, sales tips, email templates, easy to use software and so on, but your creative thinking in solving problems is needed as well.
For a start you will need to work 6 hours per day, 6 days per week.
16 freelancers are bidding on average $7/hour for this job
I have 2 years experience in customer support. Working for large american companies. I have schedule flexibility. I am experienced in reaching weekly deadlines.