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(Four Positions 100% Online) Base + Commission Sales / Customer Service for Startup

$2-8 USD / hour

Closed
Posted over 8 years ago

$2-8 USD / hour

The Role: We're building a 6 person laser-focused, motivated-by-commission sales and customer support team for a quickly growing startup! Candidates must respond to customers within within 1 minute. Team needed 18 hours a day ideally, but most importantly from (PST) 7am-8pm. Compensation: $6-10/hour with base pay + commission. For those main 13 hours, exact payment terms will be $0.25-$0.50/first response within 1 minute and $.10 if a response is in > 1 minute. In addition, 2.5%-10% commission on converted sales, which has equaled $6-10/hour for past hires. The ranges are based on speed, experience, and evaluation after paid training. The Company: [login to view URL] is the Uber of Custom Packaging. Companies normally go through multiple quotes, repetitive negotiations, phone calls, emails, texts, even faxes, just to get some branded packaging made. With Pakible, customers just drag and drop their logo, choose their colors, and checkout...100% online. We have over 1400 paying customers including Samsung, Twitter, and JapanCrate, and we need help selling boxes and putting smiles on our customers' faces! Feel free to design a test box at [login to view URL], or see some of our happy customers on Instagram at [login to view URL] :) Role Details: We average 8 to 15 new live chat conversations/emails a day with 0 marketing, and are investing in a campaign where we expect those numbers to 5-10X within 1 month. We will pay for training for 5-15 representatives, choosing 2 to 6 to begin with. For 90% of initial messages that come to us, we have copy and paste replies that we know invoke good responses from our customers. After that, however, it is up to you to leave a customer satisfied, happy about his/her experience, and hopefully, with some packaging on the way to their doorstep! Training: ~1-2 hour paid training which you will be compensated $8 for. You will essentially have limited access to our CRM, and assign "tags" to users.
Project ID: 9561674

About the project

10 proposals
Remote project
Active 8 yrs ago

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10 freelancers are bidding on average $5 USD/hour for this job
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Hello, I am interested in working along with you as a Customer Service Representative I am very team and people oriented and possess the mandatory skills which are needed for both positions. I am able to communicate effectively both written and orally and have experience as an online customer service representative. My previous work and academic knowledge experiences have equipped me with the necessary requisites to accept and deal with challenges effectively on the job. I look forward to speaking with you. Thanks
$5 USD in 3 days
5.0 (1 review)
2.4
2.4
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Dear sir/madam. I am writing to you to apply for the job. My name is Stacy. We are a small group of freelancers based in Kharkiv, Ukraine (NOT AGENCY/COMPANY! JUST 2 FREELANCERS! – Andrew and Stacy). We have analyzed your requirements and the work you need to be done and we are exactly what are you searching for. It is not a problem for us to work night shifts long hours. As you mentioned in your announcement you need a reliable freelancer to become a customer service representative, who has excellent English, computer skills, experience in sales and empathize customer`s problems/needs, for working with a wide variety of tasks (answer customer`s questions). That is what we are strong about. We are a team of 2 professionals with high computer skills, fluent English, strong customer support, willingness to work and experience in working as outsourcing virtual assistants and customer service representatives. Also, we have experience in sales (we had been telemarketers for 2 years), data entry, converting into different formats, receiving incoming and making outgoing calls, billing management, domain name management, doing Internet research providing product/service information by answering questions, identifying customer’s needs and offering solution-oriented options, taking orders by obtaining and verifying information and answering questions on the live chat and emails. will not be disappointed, you can rely on us. Feel free to contact me via Skype: moveup.5 Best regards.
$5 USD in 40 days
4.4 (2 reviews)
1.8
1.8
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A proposal has not yet been provided
$5 USD in 5 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
San Francisco, United States
5.0
5
Payment method verified
Member since Jun 22, 2015

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