• Skilled IT engineer defining strategies for delivering effective services to meet customer's outcomes through a wide range of technologies.
• Analytic person, constant analysis and looking to innovate / improve services and high quality to ensure compliance of the deliverables of SLAs.
• Ability to transform raw data into clear communication reports.
• + 10 years of experience in System development (programming), scripting (or similar), relational databases (MySQL, SQL, Oracle), Shell script.
• IT Operations tools such as ITSM (Service Now) and Knowledge databases, knowledge in configuration management data bases (CMDB).
• Operated company-wide applications (Linux, UNIX, Oracle, SQL, Web, J2EE, Shell-script and/or programming).
• + 6 years of experience analyzing, debugging and providing solutions (bug fixes/enhancements) for Object-oriented programming application (c+, c#, visual basic, NetBeans, AJAX, JSON, SQL, MySQL, HTML, CSS)