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Desktop Support in Moscow(Only those who can live in Moscow,Russia)

Hello we are looking for good Desktop Support Engineer for Moscow(Russia)

Duration – Monday – Friday and Remote as freelancer

Responsibilities :-

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for rollout

Prioritize change requests

Create rollout plans for changes requests

Coordinate implementation process

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Issues related to Lotus notes client

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Understanding and experience of change management process.

Technical Requirements

· Technical helpdesk or technical call center experience is necessary.

· Disciplined, systematic problem solving skills required.

· Hands on experience in troubleshooting Lotus Notes

· Windows Operating systems

· Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000

· Servers: Windows 2000, Windows 2003, Windows 2008, windows2012

· Knowledge of Active Directory, Exchange 2003/2007

· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

· Internet browsers (e.g. Explorer, Chrome, Firefox),

· VPN and remote dial-in users

· Support for laptop, desktops, and printers

· PDA and blackberry/iPhone support

· Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Soft Skills

- Multilingual, Russian and English.

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills [B2 LEVEL]

- Should have a great customer handling skills

- Able to handle unforeseen situations

- High level of acceptance

Other Skills / Experience

· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.

· Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.

· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

· Ability to learn new information quickly and the willingness to do so at all times.

· Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.

· Customer Focus

· Teamwork

· Technical Expertise

· Interpersonal Effectiveness

· Concern for Order and Quality

Years of Experience

Total : 3-4 yrs of University education post High school (B.Sc. or Diploma)

Relavant : 2 - 3+ years of help desk/desk side, customer service, and support experience with problem solving involving hardware,

Certification requirements

- Preferred MCP/MSCE/MSCA or HDI CSS

- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Education requirements

- Bachelors / Masters / Equivalent

Skills: Desktop Support, Helpdesk, Network Administration, System Admin

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About the Employer:
( 2 reviews ) Prague, Czech Republic

Project ID: #17611446

7 freelancers are bidding on average $19/hour for this job

$25 USD / hour
(93 Reviews)
5.8
$22 USD / hour
(1 Review)
3.0
dhirencha

Hi, Please drop me an email or enable the chat, i would like to submit my resume as an application for this job. Thanks, Dhirendra [login to view URL]

$20 USD / hour
(0 Reviews)
0.0
reyazsid1

I have great experience to deal with all kinds of desktop issue Relevant Skills and Experience PC Maintenance

$22 USD / hour
(0 Reviews)
0.0
TimOgbaidze

I am in Russia so we should be a perfect match based on that, your job description and my skills list. Thank you.

$16 USD / hour
(0 Reviews)
0.0
dharmaraiya

Having 8+ Years of Experience as System Admin profile. Skills : AD, Exchange, Desktop Support, Network, Wireless Devices, DNS, Identity management, DevOps, MDM, PowerShell

$15 USD / hour
(0 Reviews)
0.0
gonzalesmichaela

One can do better is he is committed and passionate at what he does. This is why great people all had to share a common factor of having a zealous attitude, this is something I have leverage on over others. In turn, I More

$16 USD / hour
(0 Reviews)
0.0