Our Android app is visited by more than ~100,000 users daily. The app has a dedicated built-in helpline which allows our growing user base to interact with us. We receive few queries, feedback, suggestions from our growing user base and need someone to track and respond to these. This helps us maintain customer engagement, and increase the lifetime value of each customer.
Skills - Strong communication skills, and strong grasp on Chinese language and English grammar is a must.
Past Experience - Past experience with customer support and engagement is a plus.
Skills: English, Chinese
21 freelancers are bidding on average ₹17910 for this job
8 yrs for customer service and office work fluent in English, Mandarin for either traditional or simplified knowledge in techs and medics terms idioms, slang