We have a home inspection business that focuses on inspecting a home for electromagnetic fields from power lines and cell phone towers. We currently use a Google Voice number as our main phone number and have a subscription to Microsoft Office 365, which gives us access to Microsoft Bookings and Microsoft Invoices. I would like to find someone who can answer calls, schedule appointments (by inbound and outbound calls), send invoices and answer basic questions from customers by phone or email. At first, this position may only result in a couple of hours of work per week, but the volume will increase once we begin marketing. Here are more details:
1. Answer our inbound calls on Google Voice during U.S. Central Time business hours (approximately 8 a.m. to 5 p.m.). As we only receive a few of calls per week, I will only pay for the time you are actually on the phone speaking with a customer or responding to an email. We will not be paying for the hours that the phone is monitored, so this project will need to be for someone who regularly handles calls for other customers or is just generally available during these times to take calls. The volume of calls and work will increase as we begin marketing our services. If you miss a call and receive a voice mail, you would call the customer back, so this will require outbound call capability also.
2. To Schedule an appointment with a customer, you will receive a login to a special Office 365 account that will give you access to Microsoft Bookings to book the appointment and Microsoft Invoices to send an invoice to the customer to reserve the appointment.
3. You will also check appointment requests on the email account that you will be given access to and call or email the customer to set up the appointment.
4. You will be given a list of Frequently Asked Questions that you will use to answer initial customer questions.
You must have excellent oral and written English skills. We are looking for a highly motivated freelancer to join our team!
52 freelancers are bidding on average $15/hour for this job
I have 9 years of experience in customer service calls, data entry and email response. I am a new freelancer. I can start at 6/hour and Im very much willing to be trained.
Hello, I have an experience of over 3 years with Hutch (now Vodafone) in inbound as well as outbound call center in India. I can convince the customer over a call. Thanks