We have a website which is developed in the wordpress.
Need a customer complaint form with the fields - Name, Email, Phone, Address, Contact person name, Customer Reference Invoice, Customer Batch No, Complaint Description and product category drop down select list box(with 6 options).
The following requirements from us.
[url removed, login to view] the customer fills a form and submit, mail should go to different email id's based on the product category selected(for each categories have one perticular email id) and cc mails to different email id's based on select of product categories.
2. The acknowledge mail should go to email id which is entered in the form with copy of complaint details.
3. When customer submits the form it should generate reference id to each complaint and reference id should be in the email copy.
4. The reference id should be like BGL / product Category name which selected in the drpdown / present year - serial number. (Example - BGL/CAL/2018-00001).
If we have the options in dropdown category list(CAL, HYD, BUL), BGL/CAL/2018-00001, BGL/HYD/2018-00001, BGL/BUL/2018-00001, like this the reference id's should generate.
[Removed for encouraging offsite communication which is against our Terms and Conditions -Section 13:Communication With Other Users]
15 freelancers are bidding on average ₹8364 for this job
Dear Sir/Madam I can develop this kind of script and I would also suggest to have a back-end for managing complaints by admin and also tracking progress of users complains and resolutions