What is the Know Your Customer Program?

The Know Your Customer Program (KYC) is an identity verification process that ensures a safer online workplace for all Freelancer.com users. This helps prevent fraud, money laundering, and the financing of any criminal activity. Users that verify their identity will benefit from the faster processing of their payments and the accelerated resolution in the unlikely event of account issues and disputes.

As an employer, you may complete the voluntary KYC at any time, but as we deem necessary to uphold our Terms and Conditions, Freelancer.com may also request that you verify your identity in case you need to do the following:

  • Change the phone number registered on your account.

  • Add another layer of security to your account.

KYC has three stages: Proof of Identity, Keycode Verification, and Proof of Address. We will collect documents such as a valid government-issued ID (as proof of your identity) and a utility bill (as your proof of address)

You may verify your identity now.

Here is the list of the acceptable documents for you to complete the KYC.

You can check the status of your KYC on the Verification Center. We will communicate the status of your verification on that page.

To know more about the Know Your Customer Program, click here.

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