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kawit, philippines
It's currently 5:11 AM here
Joined January 8, 2020
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Irene O.
@IreneOndac
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kawit, philippines
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Customer Service Specialist
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Experience
Customer Service Representative
Aug 2016 - Dec 2019 (3 years, 4 months)
o Inbound calls for financial account – all credit card concerns
o Inbound and Outbound Calls – processing and collecting payments
o Point of Contact for the whole team – in charge for all concerns while manager was away.
Business Process Associate
Mar 2014 - Jul 2016 (2 years, 4 months)
o Responsible for consolidation of monthly travel declaration of clients
o Booking of travel insurance both for Individual and Group (Domestic and International)
o Providing travel insurance certificates and policies
o Claims verification
o Point of contact in case of any queries, clarifications and urgent matters (calls included)
Sales / Marketing Staff
Aug 2012 - Feb 2014 (1 year, 6 months)
o Presentation of products and services to clients
o Preparation of samples based on client’s requirements
o Preparation of job ticket and process flow to be done in the production
o Ensures on time delivery of products
Education
Business Administration Major in Marketing Management
(4 years)
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