James C.

More than 3 years of experience in Customer Service My main goal towards starting a new job is to excel and give my 110% to reach my employers demands. I'm bilingual (Spanish-English speaker) with good technical knowledge and understanding of various computer peripherals and software. I go above and beyond the expectations and would make an excellent addition to any company. I have experience in, live chat, email, inbound phone calls, outbound phone calls, Method CRM and Quickbooks. I provide a personalised customer service experience, making friends and long lasting relationship with the client. Have no problem handling angry clients, I'm able to rise to the situation, keeping myself calm and level-headed. The client is always right, our work as agents is to find and ease a solution to leave our customer happy. Happy customer, brings growth to our company. I'm able to easily read a situation and manage it and have no problem dealing with a lot of work.