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$10 USD / hour
Flag of EGYPT
cairo, egypt
$10 USD / hour
It's currently 1:29 PM here
Joined July 22, 2011
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Rasha T.

@Kittiewhite

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$10 USD / hour
Flag of EGYPT
cairo, egypt
$10 USD / hour
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Seeking a challenging task where my academic background and interpersonal skills are well developed

I worked for more than eight years at incoming tourism field in Egypt ended with operation supervisor position, the role allowed me to develop my leadership, interpersonal, communications, customers services and correspondence skills in both Arabic and English languages. although I greatly enjoyed this role, I had a new challenge working as an assistant operation manager (working from home position) at Arab British Academy for Higher Education, at where I could prove my communication and interpersonal skills as well as customer care and data entry and many other skills such as : - High customer service level. - Well communicating in writing (Arabic and English). - Ability to handle different tasks accurately. - High level of typing and data entry skills. - Time management and strong organizational skills. - Ability to work under stress. I'll solve your Sales, Report Writing & Recruitment needs! Hire Me at https://www.freelancer.com/users/2697593.html?ext=1&action=hireme

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Experience

Assistant Operation Manager

Arab British Academy for Higher Education (ABAHE)
May 2017 - Dec 2017 (7 months, 1 day)
Working remotely from home, handling the following : • Provide outstanding customers with the highest level of service as per agreed department using online chat and helpdesk software to improve customer satisfaction via professional & timely problem resolution, domain knowledge, and status update. • Dealing with different systems & entering data accurately like (Daftra.com – Fedena system – Calameo system – Freshdesk.com – Speed Exam system).

Operation Manager

Mak Travel & Holidays
Oct 2015 - Dec 2015 (2 months, 1 day)
• Deal & negotiate with suppliers at countries of interest for Egyptian travelers to get the best deals. • Hotel bookings, work with certain booking systems • Promote packages through Travelyalla.com website. • Ensure accuracy of all bookings, contracts and clear billing details. • Ensure all inquiries are dealt with promptly according to the company standards. • replying to customer emails in both languages Arabic & English.

Operation Supervisor (English speaking markets (UK-Canadian)Greek- Cypriot & GCC Markets

National Travel Service
May 2007 - Jun 2013 (6 years, 1 month)
• Receive the requests from the agents abroad & proceed with the initial activities. • Fix & Handle the Customer Complaints in a professional standard customer care concept. • Prepare the Weekly, Monthly, Quarterly & Annual reports that reflect the production situation in many sights. • Etatos Tourism Reservation, Operation and Data Entry System. • Itoms Tourism Reservation, Operation and Data Entry System. • Replying to customer emails in both language Arabic and English languages.

Education

Faculty of Tourism and Hotels - Vey Good with honor grade

Helwan University Cairo, Egypt 2000 - 2004
(4 years)

Qualifications

BBSA

FGF-Egypt
2005
English course at Sadat Academy (advanced level with degree 98 %), and Basic Business Skills Acquisition (BBSA) Cairo, Egypt. Sponsored by the Future Generation Foundation (FGF), English, Computer and Business Skills

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