With 6+ years of experience in eCommerce customer service, I am confident in my ability to lead and manage your customer service operations to provide exceptional service to your customers.
In my current role as an Account Manager at Atidiv, I have successfully managed a team of 15 customer service representatives and improved customer satisfaction rates by 40% over the past year. I have implemented new customer service policies and procedures, streamlined communication channels between departments, and monitored customer feedback to identify areas for improvement.
My experience in eCommerce customer service has given me a strong understanding of the importance of customer satisfaction and the impact it has on business growth. I am proficient in managing customer inquiries, resolving issues, and providing a high-quality customer experience throughout the buying journey.
In addition, I am familiar with various customer service software and tools, including Zendesk, Gorgias, Tawk, Shopify, ReCharge, WordPress, Google Suite, HubSpot, Mailchimp, ShipBob, Route, Loop Returns, Meta, Monday, Notion, and have experience using data analysis to track and report on customer service metrics such as response time, issue resolution time, and customer satisfaction.
I specialize in customer service, eCommerce, and team development and responsible for overseeing a portfolio of eCommerce clients and ensuring their satisfaction with the company's products or services. I am expert in customer service and work to build strong, long-lasting relationships with clients.
In addition, I have a strong experience in team development, including training, coaching, and performance management, to ensure that team members are equipped with the skills and knowledge needed to succeed in their roles. I have a solid experience using data analysis and customer feedback to make informed decisions that improve the customer experience and drive business growth.