Ahsan B. Profile

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$9 USD / hour

islamabad,

pakistan

$9 USD / hour

It's currently 5:22 AM here

Joined December 30, 2016

0 Recommendations

Ahsan B.

@ahsanim

0.0

(0 reviews)

0.0

$9 USD / hour

islamabad,

pakistan

$9 USD / hour

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Jobs Completed

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On Budget

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Repeat Hire Rate

Closer | Consultant | Coach

I have acquired over 10 years of experience in Business Development, Customer Service, Sales Closing, Recruitment & Training working for Top of the line BPO companies operating in US & having back offices in Pakistan. Through out my professional career I have serviced mostly N-American customers,clients, business owners while also having to report directly to higher management & CEO's responsible for outsourcing their product or services. I have been trained by some of the best Corporate trainers in US on accent, customer service & selling skills while maintaining highest industry and quality standards with exceptional results. I have been a stellar performer on various projects across various industries, B2C or B2B. I have recently resigned as a Snr Mgr Operations to build my own company with lack of capital I'm starting as a freelancer in the hope to build from here based on the quality of my work and putting into practice what I have learnt over a decade. .

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Portfolio

Reference Letter Ibex Global ( TRG )

Received the training as a reward for being one of the top 3 team supervisors in my first 3 months in management out of a total of 32 supervisors.

Leadership Training

Received the certification for breaking my own sales record at Ibex Global previously known as TRG.

Record Breaking Sales Award

All Star Award for my team performance at Touchstone Communications

All Star Team

Reference Letter Ibex Global ( TRG )

Leadership Training

Record Breaking Sales Award

All Star Team

Reviews

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Experience

Eventus Faction http://www.eventusfaction.com/

Jan 2010 - Jan 2016 (6 years)

Responsible for recruitment, training & coaching of new & existing agents on selling, product, presentation & sales management for initial 3 yrs. as well as Business Development & client communication. Set up a separate facility from scratch as Manager Operations overlooking all aspects from handling recruitment, training & floor operations for last 2 years of my tenure and managed to set up successfully while continuing work as consultant after resignation.

Touchstone Communications http://touchstonebpo.com/

Sep 2006 - Sep 2009 (3 years)

I started of as a Business Development Executive doing B2B sales for the company it self and later on Google Ad words. Been a top performer on every single project I worked on then got promoted to manage a team on Dish Network Setting up of Closer Department from scratch, regularly achieved and exceeded results individually and later with the team. Managed and Trained a team of closer while assisting with recruitment process. Reporting directly to CEO and the Client.

IBEX GLOBAL ( US, UK,PAKISTAN) http://www.ibexglobal.com/

Aug 2005 - Aug 2006 (1 year)

I was responsible for providing exclusive standard Customer Service to American customers by finding effective & efficient resolution to their concerns. Up selling & cross selling with great results & highest revenue per minute CSE consecutively for 3 months. Average calls per day 110-125. Rev per min : $ 1.30 Highest Sales in a day $4702.

Education

Graduate English Literature

University of the Punjab, Lahore,

Pakistan

2006 - 2008

(2 years)

FSC

Pakistan

2002 - 2004

(2 years)

Qualifications

Touchstone Communications

2009

I was awarded numerous awards from my very first month, was a top performer on every single project I have ever worked on from Mortgages, Reverse Loans, B2B Google Ad Words, Dish Network. As well as recieved special appreciation from clients on various sales calls and were used for training purpose on shore and offshore, resulting in Star Quality Caller

Touchstone Communications

2008

My team tripled the revenues after I took over setting up the closer department with 7 people and increased revenue by 3 times. I was awarded the certificate for All Star Team as their Supervisor.

Touchstone Communications

2006

Received the training on coaching existing employees and improving them on various aspects for better performance. Later used the training to increase revenues of my team from $35k to $90k.