Yessica Alejandra M. Profile

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$5 USD / hour

funza, cundinamarca,

colombia

$5 USD / hour

It's currently 5:07 PM here

Joined April 4, 2017

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Yessica Alejandra M.

@Alejandrasodre

0.0

(0 reviews)

0.0

$5 USD / hour

funza, cundinamarca,

colombia

$5 USD / hour

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Customer Support Specialist

I am characterized as a professional who offers professional advice to current and potential customers of any company, generating the best customer service, meeting the objectives set by the company, following a process through which, prospecting customers, identifying needs, designing a proposal for customized services, providing follow-up on the sale and after-sales service or service to ensure customer loyalty.

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Experience

Teleperformance SA

Feb 2022 - Present

-Respond to customer concerns, questions, complaints, or requests in person, via email, and live chat. - Investigate and resolve complaints about goods, services, regulations, and company policies. - Take, change or cancel customer orders for goods and services. - Receive payments for products and services.

Ousourcing S.A

Apr 2021 - Feb 2022 (10 months, 1 day)

Agent carrying out the Prass (Sustainable Selective Testing, Tracing and Isolation Program), which is based mainly on tracing and isolating contacts of probable or suspected cases of COVID-19. - Provide timely and accurate information for epidemiological surveillance and isolation of a specific group to avoid a generalized quarantine. - Collect valuable information on citizens, their needs, and preferences to co-test whether they can comply with preventive isolation