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Workforce Management Analyst / Reporting AnalystApr 2015
Monitor real-time call activities. Provide guideline and directions to the operation to hit service level goals. Create report for operations using excel file and macro.
Branch AccountantMar 2014 - Feb 2015 (11 months)
Record, maintan and prepare financial statements for the branch office and ensures that such statemenents comply with the industry standards, company policies and regulatory requirements.