Ashantie Ashley S. Profile

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5.0

(3 reviews)

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$12 USD / hour

porus p.o,

jamaica

$12 USD / hour

It's currently 5:39 AM here

Joined July 27, 2017

1 Recommendation

Ashantie Ashley S.

@ashantiestamps

5.0

(3 reviews)

5.7

100%

$12 USD / hour

porus p.o,

jamaica

$12 USD / hour

67%

Jobs Completed

99%

On Budget

99%

On Time

N/A

Repeat Hire Rate

CUSTOMER SERVICE AGENT | VIRTUAL ASSISTANT

Hello, I'm Ashantie, and I'm a native English speaker. I specialize in providing excellent Customer Service and Telemarketing Services. I am the ideal freelancer for your project because I have studied Business Management and Customer Service Management. In addition, I have worked as a Customer Service Representative in the Business Process Outsourcing sector in my country for over 4 years, as well as a Sales and Marketing Representative. Some skills are Customer Satisfaction, Customer Service, Customer Support, Telemarketing, Email Marketing, Data Entry, etc. I consider myself to be a dedicated, focused, hardworking, and diligent individual who strives to deliver the highest quality in all that I do. I look forward to working with you.

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Portfolio

Providing Customer Support to a customer.

Customer Service Chat

Customer Service Live Chat Support

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Customer Service Live Chat Support

Reviews

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Showing 1 - 3 out of 3 reviews

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3.2

$100.00 USD

Virtual Assistant

ashantie is a good person should could not work becuase she had computer, internet, and she said weather problems. we wish her luck.

Digital Rail Yard

@hchprofessionals

•

2 years ago

5.0

$3,967.58 USD

Customer Service Representative for Ecommerce Site

Ashley is a hard worker and we had a great experience.

Customer Support

Customer Service

David G.

@DJCos

•

2 years ago

5.0

$3,355.00 USD

Home-based call center agent in Australia

Ashantie was very professional and effective for us on this project. It was a pleasure working with her.

Customer Service

Call Center

Brian W.

@CareboxProjects

•

3 years ago

Experience

Rotation Manager

May 2022 - Jan 2024 (1 year, 8 months)

• Develop and execute a comprehensive customer success strategy, including onboarding, training, adoption, and renewal processes. • Manage a team of Customer Success Representatives to ensure they have the necessary resources and support to effectively engage with customers. • Serve as the primary point of contact for strategic customers, building strong relationships and ensuring their needs are met.

Cabinfield Fine Furniture

Nov 2021 - May 2022 (6 months, 2 days)

• Receiving inbound calls from customers with questions about products that are sold. • Resolved customer inquiries, complaints, and issues providing insightful solutions. • Documented detailed notes in CRM system to track customer interactions. • Offer products and services to meet customers' needs and goals.

Sutherland Global Services

Mar 2018 - Jan 2020 (1 year, 10 months)

• Receiving inbound calls to resolve customer complaints. • Assisting customers with orders, refunds and exchanges. • Replying to customer emails. • Providing significant customer service to customers.