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@astrapenas
Member since October 17, 2016
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astrapenas

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A goal-oriented and dedicated professional experienced in admin tasks, customer service, telemarketing, sales and business development A highly-organized worker who can multi-task with efficiency and effectiveness. A multi-skilled professional who can deal with different types of personalities Excellent written and oral communication skills in English. An effective leader. A good team-player.
$4 USD/hr
0 reviews
0.0
  • N/AJobs Completed
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Portfolio

Recent Reviews

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Experience

HR/Trainer

Jul 2014 - Jul 2016 (2 years)

*Identified staff vacancies and organized/conducted recruitment, interview and selection of applicants. *Conducted language and product specifics training. *Conducted test calls for new accounts and during new hire training. *Conducted regular evaluation of employees and gave timely feedback *Formulated New Hire Training Manual and improved benefit plan of employees to suit their prevailing needs.

HR/Trainer

Mar 2013 - Jun 2014 (1 year)

*Identified staff vacancies and organized/conducted recruitment, interview and selection of applicants. *Conducted language and product specifics training. *Conducted test calls for new accounts and during new hire training. *Conducted regular evaluation of employees and gave timely feedback *Formulated New Hire Training Manual and improved benefit plan of employees to suit their prevailing needs.

Call Center Agent

Feb 2005 - May 2006 (1 year)

*Received inbound customer service calls – account and product inquiries, account and billing issues, complaints, and other customer concerns. *Received inbound sales calls, processed new orders or account upgrades. *Promotes value added services of the company. *Regularly updated product knowledge and call handling techniques based on product specifications. *Transferred calls for escalation to the supervisor and to appropriate department of company, when necessary.

Education

Bachelor of Science in Psychology

1998 - 2002 (4 years)

Qualifications

Professional Teacher (2011)

Professional Regulations Commission

License to teach in the Secondary Level

IELTS Writing Trainer's Certificate (2015)

British Council Philippines

Training Certificate awarded to trainers of IELTS test - writing, trained under British Council

Introduction to Teaching English as Second Language (TESL) Certificate (2016)

Advance Learning Interactive Systems Online

Awarded after completion of TESL Introductory Course

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