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$4 USD / hour
Flag of PHILIPPINES
$4 USD / hour
It's currently 11:19 AM here
Joined October 17, 2016
0 Recommendations

Astra Fe P.

@astrapenas

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$4 USD / hour
Flag of PHILIPPINES
$4 USD / hour
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Call Center Professional / VA

A goal-oriented and dedicated professional experienced in admin tasks, customer service, telemarketing, sales and business development A highly-organized worker who can multi-task with efficiency and effectiveness. A multi-skilled professional who can deal with different types of personalities Excellent written and oral communication skills in English. An effective leader. A good team-player.

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Experience

HR/Trainer

Ace Telcore Online Solutions
Jul 2014 - Jul 2016 (2 years)
*Identified staff vacancies and organized/conducted recruitment, interview and selection of applicants. *Conducted language and product specifics training. *Conducted test calls for new accounts and during new hire training. *Conducted regular evaluation of employees and gave timely feedback *Formulated New Hire Training Manual and improved benefit plan of employees to suit their prevailing needs.

HR/Trainer

GBS Business Solutions
Mar 2013 - Jun 2014 (1 year, 3 months)
*Identified staff vacancies and organized/conducted recruitment, interview and selection of applicants. *Conducted language and product specifics training. *Conducted test calls for new accounts and during new hire training. *Conducted regular evaluation of employees and gave timely feedback *Formulated New Hire Training Manual and improved benefit plan of employees to suit their prevailing needs.

Call Center Agent

PeopleSupport Philippines, Inc.
Feb 2005 - May 2006 (1 year, 3 months)
*Received inbound customer service calls – account and product inquiries, account and billing issues, complaints, and other customer concerns. *Received inbound sales calls, processed new orders or account upgrades. *Promotes value added services of the company. *Regularly updated product knowledge and call handling techniques based on product specifications. *Transferred calls for escalation to the supervisor and to appropriate department of company, when necessary.

Education

Bachelor of Science in Psychology

Philippines 1998 - 2002
(4 years)

Qualifications

Introduction to Teaching English as Second Language (TESL) Certificate

Advance Learning Interactive Systems Online
2016
Awarded after completion of TESL Introductory Course

IELTS Writing Trainer's Certificate

British Council Philippines
2015
Training Certificate awarded to trainers of IELTS test - writing, trained under British Council

Professional Teacher

Professional Regulations Commission
2011
License to teach in the Secondary Level

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