Aswadhati V.

Working as Sr. Technical support manager in a reputed company. Provide desktop support and other support functions in support of customers. Perform various administrative duties including documentation, inventory, etc. Assist customers and elevate issues when necessary. The responsibilities listed are a general overview of the position and additional duties may be assigned. Demonstrates ability to resolve problems of a difficult nature using documented work-around procedures. Demonstrates ability to use intuitive help desk tools to interpret various error conditions and/or reported symptoms, isolate problem, provide solution or escalate problem to appropriate support group. Worked with Amazon, Tech Mahindra, Accenture, Knoah solutions as a Sr. technical support associate. I have 4+ years overall technical support experience.